3D Real-Time Interaction supporting Quality of Care
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Quality in Care is Free!?
Total Quality Management (TQM) is increasingly being implemented by different hospitals and care centers to improve healthcare all over the world. Previously more established in the manufacturing and process industry, quality and results are encouraging.
Hence the goals of TQM are to satisfy customers, prevent poor quality, develop an attitude of continuous improvement, and to understand the value of measuring performance, in order to identify opportunities and maintain improvements and eliminate sources of inefficiencies and costs.
TQM for itself is generating costs for certifications, measurements and documentation, which have to be addressed by continuous improvement. Again we can have a look in the manufacturing and process industry to get ideas on how to support the TQM function in their daily work for better results and lower costs. Catchwords are IoT, Virtual Reality, Augmented Reality as part of Smart Healthcare.
3D Real-Time Interaction in Knowledge Management and Transfer - much more than a movie
Not least due to the technical progress in the healthcare industry, hospitals and care facilities are complex systems with interaction of doctors, nurses, technical stuff and technology. Communication, plan validation, and knowledge transfer are crucial part of daily operations.
Modern computer graphics and the latest gaming technology make an unbeatable combination when it comes to the presentation of sophisticated products or complex processes. Real-time interactive 3D models are the platform for communication of all stakeholders in the facility. Knowledge transfer is not longer a one-dimensional communication; it is a teambuilding process to explore the systems and processes in whole and in detail.
3D Real-Time Interaction is improving the communication, reducing time and cost for training, avoiding misunderstandings, and is knowledge transfer with fun.
“What is learnt without effort is worthless and transient. You must become what you want to be by working your body and mind into a sweat.” (René Barjavel, L’enchanteur)
3D Real-Time Interaction across the Value Chain
There are certain principles and practices of TQM in healthcare systems which should be fully understood by the entire organization before its proper implementation. These principles and practices include: focus and leadership and management commitment, employees and patients, supplier and partners, resources, information systems, education, and training, employee participation, employee responsibility, risk management, communication, and quality improvement processes.
A major part of information to be transferred between all stakeholders is arising during the planning process and is complemented across the value chain of TQM. Transferring the information in a comprehensive virtual 3D model enables knowledge transfer in all stages and is reducing costs due to reusing the data in validation, training and control processes.
TQM is born in the head of people.
Healthcare Planning in Virtual Spaces
Clinical technology, reimbursement, and delivery methodologies are evolving at an incredible pace, making the planning of healthcare environments and delivery systems more complex than ever. Teamwork and participation are essential components in this planning process. Delivering the concepts of Quality to Employees, management needs to change employees’ concepts into correct concepts of quality such as medical treatment quality, service quality, zero defect, and customer satisfaction.
Planning, Design and validation of Healthcare Plans in 3D virtual spaces is involving all stakeholders in the process and utilizing the competence and experience of staff in this multidisciplinary approach.
Increasing the knowledge of people leads to a comprehensive planning by lower costs. The digital model of the system “Hospital” can be reused in the next stages of TQM.
From Data to Information to Knowledge
An organization should maintain sufficient resources for employee training; quality-focused training should be given to all managers and technical employees as well as to non-technical employees. A deep acceptance and understanding is crucial on the transition to TQM in health industry.
It is all about people.
The need for managing diverseknowledge, coming from multiple sources and across organizationalboundaries, is a real world problem, which has great strategicsignificance for any organization. Knowledge management impacts companyperformance through its efficiency in developing theintellectual assets that are a source of competitive advantage.
Education and training using 3D interactive models is enabling the transfer of even tacit knowledge about complex equipments or devices interactively to employees.
Knowledge is getting touchable.
Another important task in the healthcare industry is the focus towards customer requirement and expectations. Involving citizens and patients in TQM activities by walkthroughs and presentations is leading to a comprehensive implementation of TQM in hospitals and care centers.
Without Measurement no Management
The customer service processes and internal operation procedures should be standardized and managed. It will assure the quality of medical treatment such as prior appointment system, quick registration, computerized online information, and doctor-to-bed ratio.
The effort during planning and training of TQM processes in a virtual 3D model can seamlessly applied to support the daily operation. Key Performance Indicators (KPI) or in a newer concept of Hazard Analysis and Critical Control Points (HACCP)the measures can be collected, evaluated and presented in their context by integration into the virtual 3D model and explored by 3D Real-time Interaction.
Transparency for Continuous Improvement
Regular customer satisfaction survey should be conducted to know the problems and necessary steps for further improvements. Additionally, in order to assure quality activities are being properly performed, internal audits should be in place on time basis and same should be sent to top-management for necessary action.
Integration of data collection and data update in one comprehensive model environment is improving the accuracy of data, the aggregation of data to management information in the context of process and location, and gain new insights for management to improve the system hospital.
Secondary Benefits
Interactive 3D solutions are applicable in a wide range of business areas:
? Marketing and Sales
? Planning and Production
? Service and Audit
? Monitoring and Tracking
? Investor Acquisition
? Education and Training
Technology serving Business Value
Presentations and Govies
With a combination of 3D games and movies, a completely new medium has been created by 3DIT: so called Govies merge the freedom of gaming surroundings with the organized scenery of a video. At any time, the user can interrupt the filmic (or sliding) presentation by interacting with 3D model in real-time.
Demonstrators
Our virtual 3D models convey a lifelike impression of how a product is composed and used. The 3D object and its parts can be explored by rotating, zooming, or starting selected activities. Doing so, the user develops a profound understanding of the product, its functions and the technology behind it.
Configurators
Selling tailorable products are a challenge. We help presenting custom variations in an engaging, realistic 3D environment. This way, users configure their desired product version themselves. Upon request, our application can be integrated into the existing shop back-end or production system.
Walkthroughs
Interactive 3D walkthroughs allow users to navigate a scene and collect relevant information. Hence, walkthroughs are a great tool for visualizing interiors or surroundings, allowing to view and to evaluate planned facilities even before they are built and inaugurated. This is applicable to virtual audits, training solutions or location-based services.
Data Viewers
We developed multi-functional 3D viewers to display and handle large quantities of data retrieved from running systems or simulation, construction, and business processes. Numbers are shown live and as a part of the environment they are measured in – all virtual, interactive, and in 3D. Such solutions are usually linked to client-specific dashboards, control centers, and other analysis tools.
3D-Real-Time-Visualization for Industry
3DIT is a specialist for the virtual presentation of “hard-to-explain-technology”. We produce three dimensional models of complex products, machines, and entire facilities – as digital twins, usually generated from CAD data.
By combining 3D computer graphics with gaming technology we create photo-realistic 3D real-time applications adding value over the value chain in a wide range of industries.