3CLogic | February Newsletter
This month has been packed with customer appreciation, webinars, in-person events, and in-depth ServiceNow partner insights. From go-live cakes and innovative success stories to discussions on reimagining customer service with a unified CX platform for ServiceNow, here’s a recap!
On-demand webinar | Enhancing CX with integrated payment processing for ServiceNow
Want to deliver better customer experiences and improve conversion rates while reducing operational costs?
In this on-demand webinar with Sycurio , we’ll explain how integrating secure payment processing with ServiceNow, alongside an embedded contact center solution, can:
Curing IT inefficiency: How NMHS bridges the gap between IT support and patient experiences
Tedious processes, excessive swivel-chairing, and limited data visibility slowed down IT service delivery at North Mississippi Health Services (NMHS), making it difficult to identify caller details, track incidents, and measure service desk performance.
To overcome these challenges, NMHS replaced its siloed contact center with 3CLogic’s integrated Contact Center as a Service (CCaaS) solution for ServiceNow ITSM.?
The result? Streamlined workflows, reduced costs, and faster, high-quality IT support — all contributing to a 56% decrease in abandonment rates.
Celebrating the successful go-lives for Nissan and oneAdvanced
This month, we’re thrilled to celebrate the successful go-live and expansion of 3CLogic solutions for OneAdvanced and Nissan UK!
A heartful congratulations! We’re proud to support the continued growth and success of our customers.
Webinar | How to transform contact center operations ServiceNow
Delivering fast, proactive, and personalized support is key to keeping customers happy. But with agents spending 61% of their time away from the customer — the majority on manual note-taking and administrative tasks —- meeting service expectations isn’t always as easy as it sounds.?
Join us on March 5 for this webinar with Konversational - The ServiceNow Customer Workflow Experts as we explore how an AI-driven contact center for ServiceNow can:
Achieving ServiceNow Advanced Platform Partner status: What does it mean?
For the second year in a row, 3CLogic has earned Advanced Platform Partner status in the ServiceNow Build Partner Program — standing out as the only AI-powered CCaaS solution to reach this elite level.
But what does this achievement really mean, and why should it matter to you?
From meeting rigorous certification requirements to driving innovation in customer (CX) and employee experiences (EX), this recognition highlights deep expertise and proven success in enhancing ServiceNow with seamlessly integrated solutions.
3CLogic achieves Thirdera Partner of the Year award
Thirdera, a distinguished ServiceNow Global Elite partner, has awarded 3CLogic with its “2024 Partner of the Year” award.?
"We are thrilled to recognize 3CLogic as our Partner of the Year,” says Jon Reynolds, Senior VP Global Alliances & Corp Development of Thirdera. “Their innovative, AI-powered CX/EX platform, purpose-built for ServiceNow, has been instrumental in transforming our client experiences. By seamlessly integrating contact center capabilities with ServiceNow’s native workflows, 3CLogic has empowered us to deliver personalized, consistent service to our clients across all channels. Thank you for being an exceptional partner!"
ServiceNow Summits | Thank you, Charlotte! Next stop, Boston!
The ServiceNow Summit in Charlotte was a success! From insightful conversations on AI-driven CX strategies to demonstrating the power of 3CLogic’s integrated CCaaS solution for ServiceNow, our team had an incredible time connecting with industry leaders.
Now, we’re gearing up for Boston, where we’ll continue the AI-focused conversations on transforming CX and EX. Will we see you there?
Enjoying the ServiceNow rocket-ride..!
The news gets better everyday!