#351: The Science of Leading High-Performing Teams from Harry Karydes

Introduction

Today in the "People Skills" newsletter, we're sharing with you a great learning resource from Harry Karydes, whose soft skills website, "The Extra Mile", we would put at the top of our favourite micro-learning resources (after ours at Manage Train Learn, of course!).

Harry's premise in this article is that, according to research by Harvard Business Review, 77% of leaders believe they do a good job engaging their people, yet 88% of employees say their leaders don’t engage enough. This stark disconnect reveals an uncomfortable truth: many of us think we’re better leaders than we actually are.

So, if you are a team leader, read this article and find out what you're doing right and what you might be doing wrong.

Key Highlights

1. High-performing leaders dedicate their first hour of the day to strategic thinking and personal development rather than reactive tasks, leading to more intentional decision-making and improved team guidance.
2. The combination of data-driven empathy and radical transparency creates a foundation of trust, with clear metrics showing that employees are 4.6 times more likely to perform their best work when they feel heard.
3. Daily reflection practices improve leadership performance by 23%, emphasizing that great leadership is built through consistent small actions rather than occasional grand gestures.
4. But here’s the good news – leadership excellence isn’t about innate talent or charisma. It’s about consistent, deliberate habits that compound over time.
5. After studying high-performing leaders across industries and analysing data from over 1,000 leadership effectiveness studies, here are the five daily habits that consistently separate good leaders from great ones.

1. Start With a Power Hour

Great leaders don’t immediately dive into their inbox. Instead, they dedicate the first 60 minutes of their day to strategic thinking and personal development.

Microsoft CEO Satya Nadella famously spends his first hour reading industry news, technical journals, and leadership books. This habit ensures you’re operating from a place of proactive intention rather than reactive urgency.

Action Step: Block off 6:30-7:30 AM as your non-negotiable power hour. Split it into:

1. 20 minutes of industry reading
2. 20 minutes of strategic planning
3. 20 minutes of personal development

Recommended Resource: “The 5 AM Club” by Robin Sharma provides an excellent framework for maximizing your morning routine.

2. Practice Deliberate Listening

A study by Salesforce found that employees who feel heard are 4.6 times more likely to perform their best work. Yet, the average leader spends only 9% of their day actively listening to their team members.

Great leaders schedule intentional listening sessions throughout their day. They practice what psychologists call “Level 3 Listening” – focusing not just on words, but on emotion, context, and unstated needs.

Action Step: Schedule three 15-minute “no agenda” conversations with team members daily.

During these sessions:

1. Put away your phone
2. Take brief notes
3. Ask follow-up questions
4. Summarize what you’ve heard

Recommended App: “Apple Notes” for quick note-taking during conversations without appearing distracted.

3. Lead With Data-Driven Empathy

While 98% of employees report experiencing empathy from their employers, only 72% of CEOs say their organizations are empathetic. This gap reveals that great leaders don’t just feel empathy – they systematically create structures to express it.

Set up daily metrics to track team well-being alongside performance. This could include:

1. Energy levels
2. Workload satisfaction
3. Collaboration quality
4. Personal growth progress

Action Step: Implement a daily team pulse check using a 1-5 scale across key metrics. Use tools like Office Vibe or Culture Amp to automate this process.

4. Practice Radical Transparency

According to Gallup, only 13% of employees strongly agree that their organization’s leadership communicates effectively. Great leaders combat this by creating daily transparency rituals.

Buffer’s CEO, Joel Gascoigne, publicly shares company finances, salary formulas, and even his personal work goals. While this level of transparency might not suit every organization, the principle remains: share more than feels comfortable.

Action Step: Create a daily update that includes:

1. Current projects and their status
2. Challenges you’re working through
3. Decisions made and their rationale
4. Questions you’re pondering

Use platforms like Notion or Monday.com to make this information easily accessible to your team.

5. End-Day Reflection and Planning

Research from the Harvard Business School shows that employees who spend 15 minutes at the end of each day reflecting on lessons learned perform 23% better than those who don’t.

Great leaders institutionalize this practice by maintaining a “leadership journal” where they document:

1. Wins and challenges
2. Team interactions
3. Decisions made
4. Tomorrow’s priorities

Action Step: Block the last 20 minutes of your day for reflection. Use the “PPP Method”:

1. Progress: What moved forward today?
2. Problems: What needs attention?
3. Plans: What are tomorrow’s priorities?

What Next?

If you have found this article useful, you now have a great resource to add to your e-learning store.

And, with this as your starting point, you can now take things further.

With over 22,000 learning resources on our 6 websites, with 2 sites offering free downloads, you can now take charge of your own learning and create your own learning pathways to success.

Simply commit yourself to a daily snippet of learning and then practise it, reflect upon it, apply it, and review it, and in no time at all, you will have mastered the skill with confidence.

Thanks for reading this edition of the "People Skills" newsletter and good luck with your ongoing learning.

Oh, and one last thing.

In the spirit of making the world a freer, happier and more enlightened place...

...please pass this newsletter on.

Thankyou!

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