The 345 Technology Newsletter

Welcome to the 345 Technology Monthly Newsletter - News about Azure integration, Data platforms & Application modernisation.

Here's a run down of this month's content:

In the ever-evolving world of technology, ensuring that applications run smoothly and efficiently is paramount. At 345 Technology, we believe that the key to successful application support lies not just in resolving issues, but in understanding the application, its users, and its evolution. Here’s our step-by-step guide to ensuring top-notch application support...

Preparing for Stellar Application Support: A Guide by 345 Technology

For many, the realm of technical support can seem like a maze of jargon, processes, and protocols. However, with a bit of insight into the support process, clients can navigate this landscape with greater ease and confidence. This guide aims to demystify the world of technical troubleshooting, offering clients a clearer understanding of what to expect and how to collaborate effectively with their support teams.?

Understanding the Support Process: A Client’s Guide to Technical Troubleshooting

Navigating the world of technical support can sometimes feel like a daunting task. However, the key to a smooth and efficient support experience often lies in effective communication. Whether you’re facing a minor glitch or a major system outage, how you communicate with your tech support team can make all the difference. Here are some tips to ensure you get the most out of your tech support interactions.?

Maximising Your Tech Support Experience: Tips for Effective Communication

In the intricate world of technology, incidents are inevitable. Whether it’s a minor glitch or a major system disruption, how we handle these incidents can make all the difference. At 345 Technology, our approach to incident management is both systematic and client-centric. Let’s delve into our five-step process that ensures swift resolution and minimal disruption.

Managing Incidents at 345 Technology: A Comprehensive Guide

Navigating the intricacies of a support contract can be a daunting task. With various terms, conditions, and offerings, it’s essential to ensure that the contract aligns with your business needs. At 345 Technology, we believe in empowering our clients with the knowledge to make informed decisions. Here are the top five things to look out for in a support contract.

Top 5 Considerations When Evaluating a Support Contract

In today’s digital age, the demand for instant solutions is ever-growing. While personalised support remains invaluable, there’s a rising trend towards self-service in the realm of technical support. Knowledge bases and FAQs (Frequently Asked Questions) stand at the forefront of this shift, empowering clients to find answers at their own pace. Let’s delve into the benefits of these tools and how best to utilise them.?

Harnessing the Power of Self-Service: Utilising Knowledge Bases and FAQs

Who's it for?

If this sounds like you, you will benefit from a support package with 345 Technology:?

• You have applications and core workloads running in Azure.?

• You do not have an in-house capability to diagnose and fix all application issues, or there are some Azure technologies you need additional help to support with – especially messaging, APIs, data and workflow.?
• You want to be able to call on additional help when you need it.?
• Your internal teams would benefit from additional advice from a Microsoft Solutions Partner.?

Learn more...