3 Ways Hilton Grand Vacations Encourages A Collaborative Work Culture

Maxima D. — a housekeeper at SeaWorld? Orlando, a Hilton Grand Vacations Club — has been with the company for over 20 years. She shared the biggest takeaway from her career: it’s not about the individual but the team.

“I’ve learned that teamwork enhances efficiency, promote a positive workplace culture and ensure high-quality service and memorable moments for our Members and Guests,” she observed. It takes a team to turn ordinary vacations into extraordinary experiences — and that’s what Hilton Grand Vacations is all about.

Whether in a resort or at the corporate level, teamwork is integral to our daily operations and success. Here are three ways Hilton Grand Vacations cultivates a positive, collaborative work culture.

Hilton Grand Vacations’ mission puts people first. And our Team Members recognize and appreciate this people-first approach in their day-to-day. “At Hilton Grand Vacations, I never hesitate to ask for support,” said Sophia L., a front desk clerk at Elara, a Hilton Club in Las Vegas. “My fellow Team Members are willing to assist me at any moment. Everyone’s constant support toward one another creates a great atmosphere.”

Part of this approach is an emphasis on lifelong learning and development. Team Members have access to resources that allow them to take ownership of their careers. For example, HGV REAL is a program to help tour guides prepare for the real estate license exam and progress their sales careers.

This focus on constant learning creates an environment where Team Members are eager to support their coworkers’ growth.

Laura A. has also noticed this pattern throughout her career, from executive assistant to senior specialist production artist. “I’ve had the opportunity to work with incredible Team Members who are happy to jump in whenever I need their support. I’ve had great mentors and made long-lasting friendships during my six years with Hilton Grand Vacations.”

Laura also spoke about the role of communication in her team. “I’ve noticed that successful collaboration happens through clear and honest communication. Everyone I’ve worked with is knowledgeable and passionate about their job, so proper communication helps us work smoothly. As Team Members, we’re encouraged to openly communication and act quickly to address issues and foster collaboration.”

Satish R.’s take on communication is that it goes in all directions. As an IT manager, he deals with Team Members across Hilton Grand Vacations, from the newest sales executive to seasoned vice presidents. “. I lead my team by example. I roll up my sleeves and work with everyone because I believe no Team Member is beneath or above me,” he said. “I treat everyone with respect, kindness and dignity.”

Just because he’s a manager doesn’t mean Satish ignores his team’s input, either. “I encourage sharing knowledge among the team and involving them in decision-making. For example, we hold meetings where Team Members can present new ideas or solutions to ongoing problems. This allows us to improve and address any challenges as they come.”

?“At the end of the day, we want a workplace that encourages collaboration and supports the well-being of our Team Members,” said Satish.

Hilton Grand Vacations supports Team Members professionally and personally to help them become their best selves. Here are just a few of the benefits Hilton Grand Vacations offers to help Team Members thrive:

• An excellent benefits package that includes a 401K plan and medical, dental and vision insurance
• A healthy work-life balance with paid time off and flexible hours
• Extraordinary travel benefits that let you vacation with loved ones and explore bucket-list destinations
• Parental leave and adoption assistance for working parents

Join our team today by checking out job openings at hgv.com/careers or joining our talent network.?