3 Things Your Enterprise Needs to Consider When Choosing an Internet Provider

Is Your Carrier Assessing Your Business Needs?

Every business has different requirements when it comes to internet usage and/or WAN connectivity and choosing a plan without evaluating your specific needs can result in overspending or underutilization. Therefore, assess your business needs carefully before deciding on an internet plan. Is your prospective carrier focused on pitching their solution before they truly understand your desired business outcomes? In other words, when you cited a problem did your carrier go right into a features and benefits solution pitch? Did they even ask you why this problem needs to be resolved? If this is the case, run for the hills before you end up in a race to the bottom.

Are You Too Focused on the Carrier's Invoice Price?

While cost is undoubtedly a significant factor, it should not be the only factor to consider. There is the carrier’s invoice price, but have you considered the big picture price of treating your connectivity like a commodity? Carriers that provide cookie-cutter solutions that are built for the masses might not be right for you. You may benefit from a custom solution that scales better for the future, saving you from unexpected expenses down the road. Future proof your budget by building a network that grows right along with your ever-increasing connectivity requirements. Focusing on today’s price is a short-term play that creates a long-term headache.

Are You Overlooking Technical Support and Customer Service?

A reliable and responsive technical support team can help you quickly resolve any issues that may arise with your internet connection, minimizing downtime and ensuring smooth operations. Similarly, excellent customer service is crucial for addressing any concerns or questions you may have regarding your plan. Does your provider have a keen working knowledge of where their fiber is? Do they provide true Enterprise support at street level, or do you simply get routed to a call center? ?Does your carrier have a great deal of experience in working with the local utilities, DOT, local and regional government entities, etc..(this is crucial when there is a fiber cut). Is the first line of support based domestically or abroad? Is there a consistent thread of support including and up to leadership levels? Ask to meet your prospective future team(s). You’ll learn a lot about their level of support with this simple request.