These 3 stories won 2022

This year, we published more than 400 thought leadership pieces on topics ranging from blockchain to psychological safety in the office. In this newsletter, we’ve rounded up a few of our top-performing articles from 2022—and the subject matter might surprise you. Take a look below to see what people were clicking on and thinking about this year.

Software is the business?

Business leaders have no choice but to digitize all the things.?

A while ago, we started saying that every company is a tech company. Today, this mantra of digital transformation has a new twist—because now every company is a software company. What does that mean? It means that digital tech is at the core of every aspect of operating and scaling a modern company.?

Survey: 3 tips to deliver world-class customer service?

When it comes to satisfied customers, more is better.?

Customers these days are...different. Their expectations are higher and demands greater—and this is true of not only traditionally service-oriented industries, but also those not necessarily known for customer service (think enterprise software or telecom). This article digs into new research to pinpoint the steps companies need to take to deliver customer experience that delights. ??

Digital transformation is 80% EQ and 20% IQ?

Why digitization needs more psychologists and fewer technologists.?

In our global march toward digitization, one thing has become clear: It ain’t just about the technology. If you don’t connect with the people?impacted by change, they?simply won’t embrace it—regardless of how awesome the tools are. This article is a great primer on the emotional intelligence it takes to put people at the heart of a successful digital transformation.?

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