#3 Podcast measuring Customer Satisfaction
Andrea Di Censo
?Digital transformation | CX expert | ??Value creation | VP CX Sales & Aftersales | ?? Join Customer Success playbook! newsletter.
Hello, CX Enthusiast! ??
??? Welcome back to the CX Chats Podcast! ??
In today’s episode, we’re breaking down the top three metrics you should be using to measure customer satisfaction: CSAT ??, NPS ??, and CES ??.
?? We’ll dive into real-world examples, explore what leading experts like Fred Reichheld ?? and Matthew Dixon ?? have to say, and give you practical tips on how to start tracking these metrics in your business.
?? Plus, we’ll discuss how combining these three metrics gives you a more holistic view of your customers’ satisfaction and loyalty! ??
Let’s get started! ??
?? Don’t miss it! Listen to Your Customer Success Playbook on Customer Success Playbook! ? A podcast on Spotify for Podcasters, and start mapping your way to success today!
?#CustomerSatisfaction, #CSAT, #NPS, #CES, #CXMetrics, #CustomerLoyalty, #CustomerFeedback, #CustomerExperience, #CXStrategy