3 Lessons Learned: Day 1 UX STRAT (morning session)

3 Lessons Learned: Day 1 UX STRAT (morning session)

Following the morning sessions at UX STRAT today, I thought to share 3 succinct lessons learned in summary. Check back later today for 3 additional take aways from the afternoon.

  1. BX (Brand Experience) is an aspect of corporate and business strategy. The alphabet of lingo UX/CX/XD/Service Design is confusing the over arching experience strategy.
  2. Video will assist to capture, curate and story tell life moments and emotion. Be moment-focused and learn to tell stories.
  3. Design and test for user behavior, not for user needs. Experience design should be a competitive advantage.

Check out my tweets with slide content for additional insights.

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