3 Key Trends for Digital Workplace and IT Leaders to Focus on in 2023

As we wave goodbye to 2022, IT and digital workplace professionals everywhere are implementing new digital workplace investments and strategies for 2023.

But with macro trends clouding decision-making — recessions, hybrid work, quiet quitting, supply chain volatility, the rise of AI, and more — it’s clear that gearing up for another year of flux in the digital workplace.?

At Temporall, our team have identified three digital workplace trends that digital workplace and IT leaders must focus on as they navigate the future of work across the next 12 months.

Here’s what should be on the digital workplace agenda as you continuously drive towards success in 2023:

Reduce digital workplace technology friction and optimise of tools?

As companies plough through their digital workplace journey, they are encountering bottlenecks that are slowing progress and creating a digital impasse.?

There is a variety of contributing factors, including difficulty in the adoption and use of digital workplace tools, poor visibility on the relative impact of these tools, and a lack of understanding of how to properly use the digital workplace to succeed.

In fact, Gartner says that this lack of visibility on how work gets done in the digital workplace is one of the greatest challenges that leaders will face in 2023.

As a result, many are finding that their investment in digital workplace tools is not paying off as expected, they are struggling to realise the benefits they were hoping for and the digital workplace is actually hampering collaboration and productivity.?

The 2023 era of digital work requires not only the licensing of tools such as Slack, Google Workspace and Microsoft 365 — instead, a successful digital workplace demands cultural shifts, transformations in the way that companies and employees approach work, and the support of data-driven and connected organisation.

Companies must be prepared to identify and address the underlying causes of their digital frictions and implement strategies to support the successful completion of their digital workplace vision.

Rise of digital employee experience initiatives — and a focus on their return on investment?

Digital employee experience (DEX) has been a hot topic for companies since the pandemic forced employees to work remotely. Now, as the world settles into its balance of digital and in-person working, now is the time to get it right.

In fact, according to Forrester, 60% of technology and business leaders say that improving DEX is a top priority for IT over the next 12 months.?

This isn’t surprising. Whether your employees are in the office or working remotely, the digital workplace — Slack, Google Workspace, Microsoft 365 etc. — are where everything happens.?

However, with the threat of recession and the continuation of mass layoffs, DEX initiatives will be under pressure to deliver results and digital workplace leaders will be asked to prove their worth.?

As a result, companies must assess the current tech stack and focus on DEX metrics such as participation rates, time in meetings, notification frequency and eNPS — and develop an analytics strategy that can prove cost reduction, increased digital workplace efficiency and improvements to the overall experience.??

Continuous assessment of the impact of the digital workplace?

The digital workplace is where work gets done. However, despite its importance to almost every part of modern work, companies have not given enough attention to gaining visibility on its usage, efficiency and impact.?

Companies currently rely heavily on surveys and moment-in-time pulses to try and gauge the impact of their decisions. But these methods are very limited and only provide a snapshot of what is really happening.?

In 2023, the role of AI-driven, continuous and centralised digital workplace analytics will be paramount.?

Gartner recently described the movement as "the data and analytics revolution being brought to the Digital Workplace and IT teams."?

Digital workplace analytics will help determine the impact of the turbulency across the last two years, bring clarity to how work gets done in digital technologies, identify and address the underlying bottlenecks, and empower leaders to build a successful digital workplace of the future. It can even inform billion-dollar real estate decisions.?

Digital workplace analytics harness data from tools such as Slack, Google Workspace and Microsoft 365 to deliver continuous insights into how work happens. The insights provide a unique opportunity for those in charge of the digital workplace to gain visibility into the productivity and effectiveness of technology and teams and the impact on the DEX.?

Finding the path to success with Temporall in 2023

At Temporall, our platform leverages data from digital workplace tools, including Slack, Google Workspace and Microsoft 365 to deliver continuous, centralised, and AI-driven insights on how work gets done.

These insights empower you to gain visibility across the digital workplace, wherever you are on the digital workplace journey while pinpointing where to act to increase efficiency, improve productivity, and drive stronger collaboration and social connection.

It’s fast. It’s easy. And it delivers results that help you build a successful digital workplace strategy.?

What's on your digital workplace to-do list?

Chat with us to discover how Temporall can empower you to succeed in 2023.