3 Helpful Tools You Can Use to Improve Customer Service
Searchbug, Inc.
Find the people and contact data you need because missing data is bad for business!
Businesses that design their programs for communicating with and engaging customers are more likely to tolerate occasional mistakes or missteps.
However, when a business chooses to outsource their customer communication and engagement to an external service provider, they expect you to be spotless and to do it right.
After all, they're paying you to do a job and they expect you to perform it well. For you to build a successful customer engagement and communication program, first start with accurate and dependable data.
When you can't reach your customers, your customer service and interactions fall flat. Customers are actively trying to avoid you unless they need help with something.
The biggest challenge businesses face is that, according to statistics, 60% of customers intentionally submit incorrect personal information upon signing up online, whereas one-third of customers admit to giving fake email addresses
While people make mistakes, if you're working with data, a reliable customer contact service is only as good as its data collection and validation.
Telemarketing Industry Solutions
Bad data will make it impossible for you to help your clients reach the customers they want to reach. To provide the best customer service, you need to make sure that the information you're using is accurate.
That's why it's important to use data collection and validation tools when communicating with customers.
To avoid bottlenecks in your data validation process, make sure your data processing tools can be integrated and are efficient at processing data in bulk.
You don't have to worry anymore. Searchbug offers a range of services that collect and validate any type of data, as well as data integration tools for automating data verification and completion. Here are they:
Because of their length and complexity, phone numbers are one of the most difficult pieces of contact information to use. Confusing TCPA regulations and DNC lists, and adding up the mysterious “home” and “work” phone numbers make it difficult to know when to rely on phone numbers for customer outreach.
This is what a bulk phone validator solves for businesses. It gathers all kinds of information about phone numbers. It can identify landlines and cell phones, get you the DNC list status of a number, spot invalid phone numbers, and get you MMS email addresses that go to mobile phone numbers.
This processing tool lets you build complete phone contacts to use for any sort of customer engagement campaign, from SMS notifications to mass text messaging via email.
Bulk phone number verification is a quick and simple process. Upload a list of phone numbers and get your results delivered in a matter of minutes. Then you can load the validated list back into your database.
How many incomplete customer profiles do your clients have on file? How many incomplete or outdated profiles do you have in your database?
You should know that a lot of people have moved or changed phone numbers, so there is a high chance that most personal data is outdated before it is twelve months old. Re-engaging customers and building lasting relationships with them requires consistent data maintenance.
Additionally, customers often leave blank spaces when they fill out contact information forms or they make mistakes when typing their contact info.
Regardless of your situation, bulk data enrichment and cleansing are a must if you want to connect with customers and provide improved customer engagement for your clients.
Appending data allows you to keep customer contact information up-to-date, so you can engage your customers on other channels, or establish multiple points of contact for redundancy and resilience in customer communication.
Data Processing APIs
Integrating and automating your data processing can be an excellent way to provide customer engagement services. If you have software used by in-house developers or an application your customers use for data validation, data integration is a must.
Searchbug APIs provide an easy way for your end-user application, in-house data management software, or CRM system to link directly to the Searchbug system. This automates almost the entire data validation process, which means that data verification can be performed in real time so that the end-user experience is seamless.
With Searchbug data integration, you can increase your client’s customer engagement rates by improving their data quality.
Key Takeaway
Customer communication and engagement service providers need tools to help them collect and validate customer contact data, as well as automate the process of validating that data.
These external data validation tools need to be integrated into their customer engagement and communication tools so that the customer gets validated data without disrupting the user experience.
And bulk data validation tools and data integration with APIs are the best ways to meet these requirements.
Searchbug is a professional service for bulk data validation and collection and data integration. Contact us today to quick start your seamless customer engagement and outreach. We provide free consultation and trial credits for testing so you can try our services before deciding if it fits your needs.