21 chatbot retail use cases to replicate for your brand

Adding a chatbot to your website can significantly improve your ability to service customers. That is a fact since chatbots are quickly becoming standard practice in different retail categories, and not having one could see you falling behind the competition. According to Hubspot, as of 2020, messaging apps had over 5 billion active monthly users. These numbers are completely understandable, considering that a chatbot is a direct and efficient way to resolve both complex and simple issues.

It’s a win-win situation, as both the customers and the brands will benefit from the interaction. The customers get immediate answers, without waiting in line for hours and the companies have better resolution ratings, which in turn increase conversions and retentions. If you are still not convinced, check out these chatbot retail use cases and best practices to learn how to incorporate one into your omnichannel customer service experience.

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