$205m business owner helps her fellow brokers scale-up

One of the things I find inspiring about our Loan Market network is the quality and eagerness of our people to share knowledge for better outcomes for their peers, customers and, more broadly, the reputation of brokers.

I think it’s one of the reasons our brokers are the most productive in the industry, and our performance-based culture continues to thrive.

Recently, we had the pleasure of building out a formal peer-to-peer training program in the form of the innovative Scale-Up With Sarah.?

Managing Director of Loan Market Geelong City, Sarah Thomson, has given her time and industry leading insights to the initiative. The new Loan Market initiative will mean our business owners are coached by a leading business owner who’s still dominating in the field.

Sarah brings 24 years of experience to the unique-to-industry program, two-thirds of which have been spent as a business owner. She’s our top broker and Global 100 member twice over.?

Just as the initiative’s name suggests, Sarah’s a leader in scaling up:

• in only three years, she went from settling $80m to $205m;
• when the demands of the pandemic became apparent, she doubled her team to 16;
• her business has grown while maintaining outstanding customer service standards, as evidenced by her market-leading Google Reviews and NPS.

Sarah will work directly with Loan Market and BYOB (Bring Your Own Brand) brokers who are on the cusp of servicing 150 clients a year. Through small group and one-on-one sessions, she’ll help brokers break through the pain points that come with running a business and servicing a high numbers of clients. Importantly, Sarah will help her fellow brokers scale-up sustainably, maintaining an amazing customer experience in the process of growing a market-leading brokerage.?

As an aggregator, we provide our business owners with the tech, marketing, kaizen training and in-house recruitment service that helps them lead their marketplaces. It’s why we continually receive top marks from our brokers through their experiences.*

But there’s always keen interest from brokers to learn from their peers - and that’s where Scale Up with Sarah comes in. We’re always looking outside the box to help brokers restructure, improve their processes, convert customer satisfaction into lead generation and scale up their businesses with quality brokers and support staff for ongoing growth.?

*Loan Market was voted #1 Overall in The Adviser’s 2021 Aggregator of Choice Survey (2021) and received top marks in MPA’s Brokers? Brokers on Aggregators Poll ( 2021). Loan Market was also recently named #1 in Momentum Media’s Top 25 Australian Brokerages.