2025: The Year of Agentforce

Last week, Salesforce released third quarter fiscal 2025 results, and the big story is this: AI agents, like Agentforce, are being adopted at an exponential rate.

“Agentforce, our complete AI system for enterprises built into the Salesforce Platform, is at the heart of a groundbreaking transformation. The rise of autonomous AI agents is revolutionizing global labor, reshaping how industries operate and scale. With Agentforce, we’re not just witnessing the future — we’re leading it, unleashing a new era of digital labor for every business and every industry.” — Marc Benioff , Chair and CEO, Salesforce.

In an interview with Yahoo Finance, Benioff spoke about the momentum of AI agent adoption, revealing 200 Agentforce deals were made in the final quarter of 2024, and the pipeline for additional Agentforce deals is “in the thousands.”It’s looking like 2025 will indeed be the year of the AI agent.

It’s looking like 2025 will indeed be the year of the AI agent.

Why it matters: AI agents are already easing the workload of service reps, freeing them up to focus on more pressing issues. For thousands of companies, this once lofty idea is becoming a reality.

Agentforce: Easily build and deploy customer service with Agentforce, a new layer on the Salesforce Platform that enables companies to easily build and deploy AI agents that can autonomously take action across any service function. Watch this demo to see Agentforce in action.

Want to learn even more about Agentforce? Check out some on-demand sessions:

• LinkedIn Live: An exclusive look at Agentforce (and more!)
• LinkedIn Live: How to get internal buy-in on Agentforce for Field Service
• Webinar: Discover what Agentforce can do for your Field Service operations

AI for small business: Much of the talk surrounding AI and autonomous agents surrounds enterprise level adoption. But new numbers show that small businesses are adopting the technology and seeing the benefits.

• 75% of SMBs are at least experimenting with AI
• 91% of SMBs say it boosted their revenue

Five Ways to Get Your Contact Center Ready for AI in 2025

On a recent LinkedIn Live, Salesforce contact center experts Tonia Rosaci and Zoe Sitrin explored how to lay the foundation for contact center AI. Watch on-demand and get tips on scaling and personalizing every customer interaction with the help of Agentforce. Looking for more info? Dig into our Contact Center Revenue Guide to see our seven strategies to boost your bottom line.

Additional Learnings

Record-Breaking Cyber Week Sales

Check out the Salesforce data on this year’s whopping $314.9 billion in sales.

Chatbots vs. AI Agents: What’s the Difference?

Learn how chatbots and autonomous AI agents can ease the workload for reps and scale your customer support.

Proactive Customer Service: You Read My Mind, and Earned My Trust

Discover how to develop a proactive customer service strategy and win a competitive advantage.

Join the Serviceblazer Community on Slack

Customer service and field service experts are the backbone of any business. But service professionals need support. And with AI transforming customer service, it’s more important than ever for service and field service experts to have a community of like-minded peers. That’s why we built the Serviceblazer Community on Slack!

• 100% free to join
• Learn in-demand skills
• Connect with fellow service and field service professionals
• Grow your career

Members also get exclusive access to AMAs with industry leaders and experts. Our community on Slack is a virtual water cooler with the best and brightest in the service industry. And you’re invited.