2024 Report: AI Tech Adoption in the Top 647 U.S. Health Systems

While the concept of consumer-centricity has been a topic of discussion in healthcare for more than a decade, recent years have witnessed a tangible and noteworthy transformation as health systems have begun to actively implement strategies aligned with these principles.

Our latest market adoption report explores how health systems are responding to their access challenges and the demand for consumer-centricity by complementing traditional person-to-person encounters with digital tools that offer convenience, speed, and personalization.

Access the report to discover:

• The rate at which health systems' adoption of online scheduling and AI-powered self-triage has accelerated in 2024, surpassing figures from 2022 and 2023.
• The implications of this data for the broader healthcare industry.
• 4 real-world digital self-triage customer success stories
• An in-depth roadmap to effective digital self-triage + care navigation deployment?

Download your copy of the 2024 report, and don’t hesitate to reach out if you have any questions after reading.?

In other healthcare AI news…

Prioritizing Personalized Experiences for Health Systems and Patients

As health systems struggle with front-line and administrative staff shortages, meeting patients' wants and needs can inevitably fall by the wayside.

However, digital self-triage and care navigation software and innovative AI-powered solutions have emerged as tools for health systems to focus on patient-centered care and improve healthcare delivery amid such challenges.

For example, virtual triage mirrors the depth of a doctor's initial consultation by allowing patients to input their symptoms in free text and guiding them through a series of clinically relevant questions.?

The results are nothing short of transformative:?

• >95% triage accuracy
• +85% faster than telephone triage
• +95% patients triaged to more clinically appropriate resources
• +60% of triage users convert to new patients

Learn more about digital self-triage and how it fosters patient-centered care here.

A Tech-Driven Solution for Struggling Rural Hospitals and Health Systems

More independent rural hospitals are operating at a loss, with 55 percent in the red, compared to 42 percent of health system-affiliated rural hospitals—underscoring a crisis that threatens the very fabric of rural healthcare.?

However, digital self-triage software, powered by sophisticated algorithms and artificial intelligence, promises a transformation in how rural healthcare providers assess, prioritize, and manage patient care.?

These tools digitally evaluate patients' symptoms and direct individuals to the most appropriate level of care—whether that’s a home-based remedy, a visit to a local healthcare provider, or urgent care at the hospital.

Efficient routing can potentially impact rural healthcare in several significant ways:?

• Optimized patient flow
• Increased accessibility to healthcare advice
• Cost-effective care management
• Empowered patients with enhanced health literacy
• Improved data collection and health monitoring

Wondering how your community could benefit? Read the full article here.

We’ve Partnered with Ochsner Health

If you haven’t already heard the exciting news, we recently announced our partnership with Ochsner Health!?

Our AI technology will help them address the large-scale access and capacity challenges faced by the healthcare industry and improve care routing for more than 1.5 million patients.

Some highlights of the partnership include:

• Patients can easily find and book the most clinically-optimal care
• Care options are in-network and transparent in pricing
• Online booking is convenient and matches the patient with the right provider and care setting
• Ochsner Health can continue to optimize provider capacity and meet clinical objectives

Gain insight into the full scope of our collaboration by reading our joint press release.?

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