2024 Release Wave 2 Overview: Microsoft Dynamics 365 and Power Platform

The Microsoft has officially announced the second Release plan that covers new features for Power Platform and Dynamics 365 releasing from October 2024 through March 2025.

Power Platform

Empowering users and organizations with its exceptional new features, Power Platform now enables them to analyze, act on, and automate data, thereby digitally transforming their businesses.

??The 2024 release wave 2 brings a wealth of new features across Power Platform applications, including monitoring in Maker Portal, AI flows in Power Automate, Power FX in Power Pages, and autonomous agents in Copilot Studio.

Power BI

Power BI and data integration have moved to Microsoft Fabric. With this transition, you can view how Power BI will work to empower all levels of an organization to make confident decisions at any scale by enhancing copilot experiences and continuing to invest in meeting customer demands. Data integration, now Data Factory, will focus on broadening connectivity options and enrich its library of transformations, enabling real-time data replication for analytics in the data lake.

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Power Apps

Power Apps will continue to transform app experiences with infused intelligence, enabling users to be more productive; leveraging Copilot to work with data, get insights and improve their apps. Makers will continue to benefit from AI assisted development, enabling rich and complex applications to be built with monitoring, control, and unmatched governance for admins ensuring organizations can adopt low code and AI transformation at scale.

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Power Pages

Power Pages will expedite site building for a low-code maker or pro developer to build intelligent sites that reimagine the way you interact with your employees, customers, and partners.

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Power Automate

Power Automate will continue to make it easier to build flows by using natural language and multi-modal generative AI capabilities across cloud flows and desktop flows, troubleshooting runs, and manage your automation estate with an end-to-end view. This, along with improvements in process mining to jumpstart creation of automation through Microsoft 365 integration and ongoing improvements to scaling, means it'll be easier than ever for new users to get started and scale.

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Microsoft Copilot Studio

Microsoft Copilot Studio is advancing Copilot capabilities and IVR support with Dynamics Customer Service and will expand geographically to the UAE and Germany. Additionally, the team is improving software lifecycle management capabilities with topic-level import/export and RBAC, as well as enhancing governance and administration functionalities.

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AI Builder

AI Builder is investing in Prompt Builder for creating and deploying GPT prompts with enterprise data to enhance flows, apps, data tables, and Copilots. We are also enhancing Intelligent Document Processing with a new validation station in Power Automate, ALM support, and pre-built AI models for translation, classification, and PII detection. Lastly, we’ll improve AI Governance through capacity management, data policies, and including AI Builder capacity in the Power Apps developer plan.

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Microsoft Dataverse

Microsoft Dataverse is enhancing the maker experience by boosting app building productivity with Copilot, ensuring seamless connectivity to external data and knowledge sources, and integrating AI-powered Enterprise Copilot in Microsoft 365. These investments aim to streamline development and leverage AI for more efficient and intelligent solutions.

?? You can browse the release plan for Power Platform in PDF here: https://learn.microsoft.com/pdf?url=https://learn.microsoft.com/en-us/power-platform/release-plan/2024wave2/toc.json

?? Also, you can view it in the Microsoft Release planner: https://releaseplans.microsoft.com/en-us/?app=Power+Apps

Dynamics 365

The release contains hundreds of new features across Dynamics 365 applications, including Sales, Customer Service, Contact Center, Field Service, Finance, Supply Chain Management, Project Operations, Finance and operations cross-app capabilities, Human Resources, Commerce, Business Central, Remote Assist, Customer Insights - Data, and Customer Insights - Journeys, as well as Copilot for business features in Copilot for Sales, Copilot for Service, and Copilot for Finance

Dynamics 365 CE

With the updated Dynamics 365 Customer Experience, users can now effortlessly guide their sales teams, strengthen their sales potential, and quickly deploy a comprehensive event hub with Power Pages’ user-friendly Events template.

Dynamics 365 Sales

Dynamics 365 Sales continues to enhance customer understanding and boost sales through data, intelligence, and user-friendly experiences.

??In this release, Microsoft is focused on including natural language Copilot for summarizing information, creating a new full screen Copilot Home with curated insights and role-specific actions, and using AI powered insights to find leads.

??Microsoft Copilot for Sales continues to deliver and enhance cutting-edge generative AI capabilities for sellers by enriching Copilot in M365 capabilities with sales specific workflows, data, and actions. We will focus on using AI-powered insights to create leads, deepen the integration into Copilot for Microsoft 365, and use natural language capabilities to allow sellers to ask data-related questions of their CRM.

Dynamics 365 Customer Service

Dynamics 365 Customer Service will continue to empower agents to work more efficiently through new Copilot capabilities such as proactive prompting, ability to access data from external systems securely with plugins, email enhancements, and AI infused routing.

??Customer Service now allows users to update their CRM via Microsoft Teams with Copilot-generated tasks, and new channels support, for example, WhatsApp.

??Microsoft Copilot for Service is now generally available, bringing new capabilities to enhance user experiences, such as Copilot-powered email appointment suggestions in Microsoft Outlook, Copilot-suggested email templates. New features also will be integrated across M365 Chat, and Copilot embedded in third-party CRMs

??Dynamics 365 Contact Center will add new features for voice, messaging, Copilot, AI infused routing, and contact center operations including out of box support for additional CRMs.

Dynamics 365 Field Service

Field Service enables a shift from reactive to proactive and predictive service, empowering digital transformation and innovative business models.

??Dynamics 365 Fields Service now boasts new Copilot experiences, context-aware insights, and deep analysis directly within the demand planning workflow, recruiting with Copilot, a new modern architecture of Project Operations, advanced point of sale, a regulatory compliance immersive homepage, and fresh collections in Teams.

??Using Copilot, frontline workers will be able to retrieve critical information and initiate mixed reality remote assist calls within Teams through Copilot. Managers will be able to create, update, and manage work orders effortlessly across web, Outlook, and Teams interfaces.

Dynamics 365 Customer Insights

??Dynamics 365 Customer Insights - Journeys brings the power of AI to redefine the workflow for marketers, enabling them to be more productive than ever before. Businesses can optimize every interaction with their customers with end-to-end journeys across departments and channels. With this release you will have more flexibility and control when it comes to journeys, managing your web forms and tailoring Copilot for your business.

??Dynamics 365 Customer Insights - Data empowers every organization to unify and enhance customer data. This release enables you to streamline data integration by using Dataverse and Fabric, attach your data in OneLake to Customer Insights, accelerate time to insights with data in Data Lake format, increase control when attaching to data in Dataverse, and seamlessly generate insights from marketing interaction data

?? Find the release plan for Dynamics 365 in PDF here: https://learn.microsoft.com/pdf?url=https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave2/toc.json

?? And monitor the Release planner: https://releaseplans.microsoft.com/en-us/?app=Sales

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