2024 Key Topic Highlight: Generative AI Part 2
In this topic highlight, we cover more of No Jitter's Gen AI pieces, with topics on AI product acquisition, how Gen AI has developed, and AI related litigation.
Here are the articles:
Five9 Announces GenAI Studio, Meant to Enable Quick Customization of GenAI for Contact Centers
Five9 released GenAI Studio this year, which should allow organizations to customize tools like OpenAI.
Considerations for AI Product Acquisition
Learn what you should keep in mind when looking into AI products.
Three Approaches the Enterprise Could Take in AI and Customer Experience Management
Three Approaches the Enterprise Could Take in AI and Customer Experience Management.
AI and Customer Onboarding: Enhancing Efficiency, Engagement
Deploying AI can help customers simplify the onboarding process they go through when encountering a brand for the first time.
Generative AI: Not the Droids You Are Looking For
Gen AI is still developing. Learn more with this article by Dave Michels.
Building Trust in AI for Customer Service
Leveraging real-time and historical customer data, AI can create personalized interactions that demonstrate an understanding of individual preferences, fostering that trust.
AI Needs to Reduce Errors – Or Everyone Will Pay the Price
Litigators have begun to go after AI systems. How much is an AI-sponsored error worth?