2024 International Logistics Platform Report: Insights and Reflections

In the wave of digital transformation, 2024 saw accelerated growth and innovation across the logistics industry. As the global logistics market continues to evolve, new technologies and data-driven solutions are reshaping business operations.

WallTech has compiled a comprehensive overview of 2024's key metrics and market trends, offering valuable insights to help businesses stay ahead and navigate the ever-changing landscape of global logistics.

Contents

I. WallTech Platform Scaling

1. 2024 International Freight Logistics Data (CargoWare)
2. 2024 Cross-border E-commerce Logistics Data (eTower)
3. 2024 New Active User Data

II. Market Trends

1. 2024 Monthly Freight Volume Trends
2. 2024 Overseas Enterprise Expansion Data
3. 2024 Top-Ranked System Features

III. Breakthroughs through WallTech

1. 2024 Highlight Moments
2. WallTech's Most Popular Features of 2024
3. WallTech's Service Breakthroughs of 2024
4. WallTech's Accolades in 2024

I. WallTech Platform Scaling

1. 2024 International Freight Logistics Data (CargoWare)

• Full Container Load (FCL) Volume: 6.07 million TEUs (39% YoY increase)
• Total Shipments Handled: 3.04 million (40% YoY increase), with over 200,000 shipments processed monthly.
• Less-than-Container Load (LCL) Volume: 12.99 million CBM (17.2% YoY increase)
• Airfreight Volume: 305 million kgs (61% YoY increase)

2. 2024 Cross-border E-commerce Logistics Data (eTower)

• Cross-border Parcel Volume: 606 million packages (15% YoY increase)
• First-leg Shipment Volume: Sea Freight: 2.34 million CBM Air Freight: 512 million kgs
• Exception Cases Processed: 6.65 million cases, with the exception rate improving from 1.14% (2023) to 1.10% (2024)

3. 2024 New Active User Data

Digital transformation accelerated across the logistics industry in 2024.

Active Users Growth

• CargoWare: 30.44% increase??
• eTower: 8.75% increase??

Total Shipment Value Supported by eTower:

• $15.79B USD (32.89% YoY growth)

II. Market Trends through WallTech

1. 2024 Monthly Freight Volume Trends

WallTech's two flagship platforms: CargoWare and eTower recorded stable monthly growth.

2. 2024 Overseas Enterprise Expansion Data

In 2024, many international freight forwarders expanded their global presence.

Top 10 Countries/Regions by Global IP Logins:

1. Thailand
2. United States
3. Vietnam
4. Cambodia
5. Myanmar
6. Japan
7. Nigeria
8. Tanzania
9. Singapore
10. Mozambique

Overseas Login Growth: 42.90% YoY increase

WallTech has become a crucial digital infrastructure partner for businesses expanding overseas.

Fun Fact:

• The "Overtime King" in the China time zone logged into the system at 5:30 AM from Ningbo.
• Globally, the title went to a Singapore-based user logging in at 3:20 AM local time!

These dedicated professionals epitomize the round-the-clock commitment of international logistics operators.

3. Most Popular System Features

Top Value-added Services for Freight Forwarding Users in 2024:

• ?? Manifest Services Essential for customs clearance, regulatory compliance, and shipment documentation management.
• ?? Data Services Offering real-time data synchronization, advanced analytics, and customized reports.
• ??? E-Invoice Integration Automated invoicing solutions that streamline payment processes and reduce errors.
• ?? Cargo Insurance Services Comprehensive coverage options to protect shipments from various risks.

Top Features for Group-based Freight Forwarding Enterprises in 2024:

• ?? Data Services Aggregated insights across multiple branches to support strategic planning.
• ? BPM (Business Process Management) Workflow automation to enhance operational efficiency and consistency.
• ?? B2B Customer Service Portals Self-service tools that empower customers to track, book, and manage shipments.
• ?? Liability Insurance Tailored policies that mitigate risks and liability exposures.

Top New eTower Features in 2024:

• ?? Unified Settlement for Cross-border and Traditional Freight Forwarding Consolidated billing processes for seamless financial management.
• ?? Flexible Fee and Billing Configurations Adaptable pricing structures that cater to diverse operational needs.
• ?? End-to-end Cross-border Logistics Management Integration across first-mile, transit, and final-mile stages for a holistic supply chain approach.

Peak Orders Supported on eTower Platform in 2024:

• Daily: 2,513,468 orders
• Hourly: 271,764 orders
• Per Minute: 12,912 orders

III. Breakthroughs through WallTech

1. WallTech 2024 Highlight Moments

The integration of CargoWare and eTower was launched in 2024, allowing seamless management of traditional freight forwarding and cross-border e-commerce logistics on a unified platform.

• Codebase Milestone: 3.05 million lines of code written (10.5% generated by AI).

System Updates:

• CargoWare: 175 updates (55 regular updates, 120 client-driven updates)
• eTower: 151 updates (52 regular updates, 99 client-driven updates)

Watch how WallTech utilizes AI models like Claude 3.5, OpenAI, and DeepSeek to enhance multiple features, improving operational efficiency, accuracy, and customer satisfaction.

In 2024, eTower integrated 32 new last-mile service providers, including:

• DaMai, Emile, TechTMS, Evri IE, LTC Peru S.A.C., Royal Mile SAPIENT, HiExpress, Mirex, Freightways, ShipRacer, Bpost, Coordinadora, Yanwen, DPEX, onFleet, EHUB, PostNL, Dragonfly, Posti, Jitong MX, Bill Express, Purolator ROW, Centiro, La Post, VeryKShip, Chaofan, HDN, YTO JP, Hound, FTL, Casesa, and Hermes DE.

Additionally, new ERP systems/devices were integrated:

• JIGA, Yicang, Xinzhihui, and Mojia.

Currently, eTower supports integration with:

• 126 last-mile service providers,
• 22 ERP systems, and
• 13 major global e-commerce and data service platforms, including but not limited to Amazon, eBay, Temu, AliExpress, JD.com, Cainiao, Shopify, AfterShip, and 17TRACK.

2024 Integration Highlights:

• New logistics providers added: 39
• Total logistics providers integrated: 110
• New logistics products enabled: 110
• Total logistics products supported: 878
• Global coverage extended to 220 countries and regions.

2. WallTech's Most Popular Features

In 2024, CargoWare added 1,967 new platform-level features, while eTower added 997 new platform-level features.

WallTech's Most Popular Features

In 2024, CargoWare added 1,967 new platform-level features, while eTower added 997 new platform-level features.

Star Features of CargoWare:

• Customizable UI Module: Users can customize interface fields based on their unique business processes and operational habits. Supports a 4-tier configuration: HQ -> Branch -> Role -> User.
• ICS2 Filing & Automation: Supports ICS2 declaration, submission, and one-click filing. Enables automatic booking through EDI/RPA bots with 24/7 unattended operation.
• New AI OCR Recognition: Designed for end-to-end logistics document processing, this feature offers industry-leading accuracy for complex document recognition.
• Upgraded Notification System: Introduced the Intelligent WallBot Assistant, which sends in-platform notifications and allows configurable links to relevant business workflows.
• Space Management: Enables early space allocation by logging container or cargo space details in advance, with the ability to assign or link existing orders for optimal utilization.
• Smart SOP Panel:

Visualizes work tasks, clearly prioritizing them to prevent omissions and errors.

Tasks are assigned to specific users with system-triggered automated operations based on configured conditions.

• One-click Pre-Alert to Destination Agent: (Primarily used for LCL shipments) Automatically extracts pre-alert documents, including master and house bill files, to generate emails with attachments for destination agents—eliminating the need for manual preparation.

Star Features of eTower (2024)

1. “Calculate for Me”: Automates large-scale freight recalculations, generating cost differences to facilitate expense adjustments for customers.
2. Integrated OMS-WMS for Overseas Warehouses: Enables seamless upstream and downstream management by allowing users to access both OMS and WMS with a single account and role-based permissions on the same platform.
3. Bulk Pricing Configuration for Overseas Warehouses: Allows batch configuration of price cards for warehouses, shippers, and services with common attributes. This simplifies the setup process by eliminating the need to configure each price card individually. Users can easily view and verify all pricing configurations.
4. Multiple Billing Templates for Overseas Warehouses: Supports various monthly reconciliation templates and allows users to customize the cover pages of billing statements.
5. Freight Cost Estimation for Overseas Warehouses: Enables pre-order cost estimation, allowing shippers to avoid manual price inquiries or reference price cards. The system compares multiple options automatically, helping customers select the most cost-effective shipping method and reducing operational costs.
6. Failed Order Reprocessing: Accepts externally failed orders and supports batch modifications, enhancing service capabilities for large enterprise clients of logistics integrators.
7. Data Service Subscription: Allows users to subscribe to service providers' data services at the order level, enriching logistics event tracking and improving supply chain visibility.

3. WallTech's Service Breakthroughs in 2024

“Always Putting Customer Success First” From implementation to go-live, WallTech provides lifetime free, full-cycle support. Even the smallest users receive meticulous care and attention.

CargoWare – International Freight Forwarding Cloud Service

• Total Document Templates Created: 3,578
• Customer Support Inquiries Handled: 29,132
• Post-sales Service Feedback Participation Rate: 22%
• Positive Feedback Rate: 99%
• Average Resolution Time:

Standard Issues: 59 minutes (online support)

Complex Issues: 6.5 days (ticket resolution)

• Net Promoter Score (NPS): 31.25%

Slightly above the SaaS industry average (30%)

Based on a survey of over 800 freight forwarding enterprises with a participation rate of approximately 50%

Note: NPS is a key indicator of customer loyalty, reflecting the likelihood that customers will recommend a company, product, or service to others.

eTower – Cross-border E-commerce Logistics Collaboration Cloud Service

• Customer Support Inquiries Handled: 4,023
• Average Issue Resolution Time: 12.8 hours
• Post-sales Service Positive Feedback Rate: 99%

4. WallTech's Accolades in 2024

1. Award for Innovative Smart Logistics Technology Application
2. Hongkou District "Four New Model Enterprise"
3. Foreign R&D Center Award presented by Shanghai Mayor Gong Zheng
4. Top 100 Science and Growth Enterprises in Hongkou District
5. China Shipping 50 Influential Figures
6. China Shipping Hall of Fame
7. eTower achieved AWS Supply Chain ISV Partner Competency Certification

• Read Article: Appointment of First Managing Director of WallTech Family

• WallTech at CILF 2024: Innovating at the Expo and Celebrating at the Dinner

• White Paper Launch & Industry Forum: Digitalization of Cross-Border Logistics for Enterprises Expanding Overseas

• Industry Interview Program "WallTech Home" Launches

The road is long, but we'll get there.

With hearts aligned, we journey along.

No matter the distance, the end draws near.

2025, Let's Keep Breaking Waves!

WallTech · Reinventing International Logistics Software Cloud Services

Visit our website: www.etowertech.com

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