2024 Contributor Highlight: Metrigy
In this contributor highlight, we cover Metrigy. Metrigy is a research and advisory firm that focuses on workplace collaboration, digital workplace and transformation, CX, and EX. The authors we are covering from Metrigy include Robin Gariess, Irwin Lazar, and Beth Schultz.
You can find there articles here:
AI’s Impact on Contact Center Staffing – The Bittersweet Update
AI has impacted contact center staffing this year, with some business leaders using it to stretch the workforce while others use it to cut staffing.
Wearing a Sales Hat? Here is Why You Need AI
Even customer service agents in the contact center often have upsell quotas. AI provides transformational value for boosting sales.
AI Rapidly Reshapes Contact Center Agents’ Responsibilities
AI agent assist has become more prevalent in contact centers. Here's how it helps agents work smarter and faster.
Generative AI Security and Compliance Concerns Growing
Adopting Gen AI can come with security and compliance issues for businesses. Learn how to avoid these in this article.
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Collaboration and Communications Security is Still Lacking
Attacks on enterprise communication systems continue to rapidly evolve in size, scope, and sophistication, especially as AI allows for enhanced targeting as well as voice and video impersonation.
Hybrid Work Driving Office Evolution
Learn what Metrigy's Employee Engagement Optimization: 2025 study says about how hybrid work? influences changes in businesses.
Connected Workspaces Getting Smarter and Smarter
Vendors are quickly bringing AI and workflow automation capabilities to their platforms as part of their strategies to boost collaborative work management.
Connected Workspace Apps: One’s Enough
Driven by the need to gain control and optimize costs, many companies are looking to standardize on a single connected workspace app for collaborative work management.
Beyond Core Capabilities: Six Key Considerations for Evaluating a Connected Workspaces
Connected workspaces offer many benefits, but choosing the right platform can be difficult. Here's what to consider when making your decision.