For 2023, patient experience, 'smarter' analytics and data-driven medicine
These three areas of health IT will be key for provider CIOs and other leaders to get right to ensure the best outcomes, one expert predicts.
Matthew Gitelis, CEO of PatientIQ, a health IT company deriving insights from patient-reported outcomes data, has some thoughts about healthcare information technology in 2023.
For one, that patient experience will be king in the year ahead. Between CMS doubling the weight of patient-experience CAHPS metrics and its recent unveiling of new performance metrics pertaining to patient-reported outcomes, it's clear that patients will be a top priority in 2023, Gitelis said.
On another front, he makes a distinction between "smart" versus "smarter" analytics for 2023. Next year, provider organizations must leverage "smarter" analytics applications, those that synthesize predictive and descriptive capabilities and leverage machine learning technologies to truly move the needle, he contended.
And he added that healthcare organizations need to embrace the move to data-driven medicine. The U.S. healthcare analytics market is projected to quadruple in size between 2020 and 2030. Few things are as powerful as data in medicine, yet to this day, so many clinical decisions are made without sufficient quantitative and qualitative data to support them, he said.
We spoke with Gitelis to get him to dive deep into these predictions and help healthcare provider organization CIOs and other health IT leaders prepare for the year ahead.
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Q. You predict the patient experience will be king in 2023. Why and how?
A. Improving the patient experience isn't a new goal – it has been at the forefront of medicine for years – but the question we need to be asking is how successful have our efforts and technologies been in moving the needle? Because the stakes aren't getting any smaller.
CMS, for example, has doubled the weight of patient-experience CAHPS metrics, it has unveiled new performance metrics pertaining to patient-reported outcomes, and healthcare organizations are simultaneously facing steep competition for potential incentive payments. Our governing bodies are making it clear that improving the patient experience is no longer a "nice" objective – it's an essential one.
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