The 2023 GoFormz Digital Transformation Annual Report

Here at GoFormz, our top priority is our customers. We are dedicated to meeting their needs, addressing their pain points, and digitally transforming their processes through digital data collection. As businesses worldwide actively seek innovative ways to streamline their operations, digital forms have emerged as a simple and cost-effective solution to drive these digital transformation efforts.

GoFormz conducted a customer survey in the beginning of 2023 spanning 14 industries and 5 countries, with 75 of respondents reporting to work at a company greater than 50 employees. In this edition of the GoFormz LinkedIn Newsletter, we will delve into the challenges commonly faced by our customers prior to their digital transformation, the motivations behind their switch to digital forms, and other key highlights from this survey.

Major Challenges Encountered Prior to GoFormz

One key finding of this survey revealed that prior to adopting digital forms, users encountered various challenges related to lost, damaged, or delayed documentation, manual data entry errors, missing or inaccurate data, and a lack of real-time insights. These issues are all common when relying on traditional pen and paper methods for conducting business. In fact, many of our current customers have personally experienced these pain points, which prompted them to seek a digital form solution like GoFormz. You can read their stories here >

Primary Reasons for Using a Digital Form Solution

Businesses and consumers seek digital solutions to address a variety of challenges faced by traditional documentation.?

While many respondents expressed a desire to modernize their operations, this survey identified that a common reason for businesses to seek a digital form solution was the necessity for a robust reporting tool. GoFormz offers a Reporting Tool that helps businesses garner actionable insights from captured form data. These reports can analyze data collected throughout the entire process, providing real-time identification of trends, opportunities, and obstacles, with the added convenience of scheduled delivery to your inbox.?

In addition to the demand for improved reporting capabilities, survey respondents also expressed the need for compliance requirements, enhanced collaboration features, and various other requirements.

How Data was Collected Before Using GoFormz

Prior to partnering with GoFormz, a significant 58% of respondents relied on traditional pen and paper methods to track, collect, and capture data in their respective fields. Another 22% of respondents cited using spreadsheets, followed by 12% who utilized email and fax, and 8% who chose alternative methods.?

GoFormz offers a solution that allows users to simply upload their existing paper forms directly into the platform, enabling businesses to advance their existing processes rather than eliminate them. This means that pen and paper can be transformed into digital forms on tablets, spreadsheets can still be utilized while integrating digital form data capture, and traditional methods like emailing and faxing can be replaced with workflow automations.

Main Reasons Why Customers Choose GoFormz

GoFormz offers an intuitive interface that allows users to easily create digital versions of their existing paper forms. Almost 50% of the survey respondents cited the easy-to-use online form builder as the primary reason for choosing GoFormz. This user-friendly interface allows you to upload a JPG or PDF of your existing form and customize it in an intuitive drag-and-drop builder, requiring no code or IT support.??

29% of the survey respondents cited the GoFormz mobile app’s easy-to-use and mobile-friendly interface as a key reason for choosing the platform. The mobile application, available for iOS, Android, and Windows users, enables convenient data collection and form submission from anywhere, even offline. With mobile forms, teams can swiftly enter data, access completed forms in real-time, store forms in the Cloud and connected applications, and much more.

Meanwhile, 14% of the survey respondents noted GoFormz’s superb sales and customer support services. For nearly five consecutive years, GoFormz Support has been recognized by G2 for offering the best customer support amongst the rest of the competition.

Lastly, 10% of the respondents mentioned that GoFormz helped them achieve a fast turnaround in ROI. To witness the transformative impact from other users, you can explore the customer success stories where GoFormz customers share their experiences and time, money, and resource savings.

Most Common Systems that Customers Integrate GoFormz With

The power of GoFormz lies not only in its digital form capabilities but also in its ability to seamlessly integrate with your existing tech-stack. By connecting your GoFormz account with other business applications, you can enhance your system with real-time captured data, enable data exchange between GoFormz and integrated applications, and unlock a multitude of other valuable functionalities.

22% of the respondents leverage SQL server with GoFormz. To learn more about how SQL Server and GoFormz work together, check out this case study about Pacific Seafood.

11% of the respondents utilize the Procore Technologies -GoFormz integration. To see this integration in action, check out how Balmain & Co. streamlines their tenant communication.

11% of the respondents utilize the Box integration. To see this integration in action, check out how Oldcastle integrates with Box to gain access to quality control documents from anywhere.

7% of the respondents found integrating with 谷歌 Drive was most beneficial for them. To see this integration in action, check out how Energy Efficient Resources streamlines record-keeping via automated form uploads to Google Drive.

7% of the respondents found integrating with Salesforce was most beneficial. To see this integration in action, learn how Güntner leverages the Salesforce integration to dispatch HVAC forms pre-populated with data, streamlining their form filling experience.?

Meanwhile, 30% of the respondents cite using other integrations or custom integrations to bolster their GoFormz experience. To learn more about GoFormz integration capabilities, check out this page.

Most Popular Mobile Form Features

GoFormz takes pride in offering a powerful range of features and functionalities that enhance and enforce data capture. Whether you need eSignature capture or wish to incorporate images and sketches into your forms, GoFormz has you covered. Here are some features highlighted in the 2023 annual report explained in further detail:

• Shareable Forms: With the Public Forms feature, users can easily share their online forms for anyone to access, fill out, and complete – no matter their location.
• Conditional Logic: With Conditional Logic, form builders can configure fields to be interactive and automatically complete certain actions based on a user’s input. You can think of Conditional Logic as ‘if/then’ instructions for your form. For example, if a user selects a certain Checkbox an additional Text field can be instantly made Visible and Required.?
• eSignature: GoFormz provides E-SIGN Act-compliant electronic Signature fields to all paid tier users, meaning your team can collect legally binding documents at no additional cost.?
• File Attachments: Users have the ability to seamlessly attach external files to their forms without being limited to existing field types.