2022: Our Biggest Growth Year Ever!
2022 was an extraordinary growth year for our company, building on the strong momentum we created in 2021. We welcomed more customers to T-Mobile in 2022 than any year in our history, proving that our focus on customers, and our strategy to deliver the best network, best value and best experiences, are core to our success.
We translated that growth into an industry-leading financial performance — including the highest rate of postpaid service revenue growth, core adjusted EBITDA growth and free cash flow growth — all while continuing to complete the biggest and most successful merger in U.S. telecommunications history.
While we took an early network lead in 5G a few years ago, independent network analysts for the first time have begun to award T-Mobile, based on our performance in 2022, top honors for our OVERALL network. As a team focused on providing products that make a difference for people — and possibly even change their lives — we broke down this industry’s biggest pain point: the false choice between a great deal and a great network product. Today, T-Mobile is uniquely positioned to deliver both, and our strong balance sheet, strong spectrum portfolio and rapid execution position us to continue to have this distinction for years to come.
This same incredible network enabled us to bring the Un-carrier playbook to the broadband industry, where we’ve applied a relentless focus on delighting customers and eliminating their hassles. In the first full year since the commercial launch of T-Mobile 5G High-Speed Internet, we recorded 2 million net customer additions in 2022 (more than AT&T, Verizon, Comcast and Charter COMBINED!), ending the year with 2.6 million customers. And along with growing our reach, we’re achieving best-in-class customer satisfaction scores that are 10 NPS points higher than fiber and more than 30 NPS points higher than cable!
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In addition to exceeding our business and financial goals in 2022, we continued working to build a more connected, sustainable future for all. We are taking on the digital divide with Project 10Million, our $10.7 billion initiative to bring critical connectivity to underserved students nationwide. I’m proud to say that in just a few short years, we have provided $4.8 billion in products and services to connect more than 5.3 million students across the U.S. through Project 10Million and other education programs providing no-cost access for students. We also committed to our most ambitious sustainability goal yet — to achieve net-zero emissions across our ENTIRE carbon footprint by 2040.
In a year when the world around us was changing at a rapid pace, the Un-carrier dreamed big — and delivered our best year ever. And in 2023, we are positioned to build on that momentum as we pursue our mission of being the best in the world at connecting customers to their world.
Read about how we dreamed big and delivered our best year ever in our?2022?annual?report.
Okay, I try it here directly ??. We are from Germany and at this precuse time on vacation in Cape Coral, FL. Already ?ast year I tried to get some of the T-Shirts the colleagues are wearing here in the shops. Unfortunately they were not able to provide them, as they said the Shirts are given to them from somewhere ?? in the company. What makes me really wonder and this, for a german Telekom employee is quite astonishing, I could not find any internal mailadresses or mailaccounts to directly send a requiry at any point of contact within T-Mobile US and I think this is a pity. No customer mail Adressen here with the big T? Unbeliebable ?? Id ansonsten around here who can provide me a POC to whom I can sent my request or who k ows where I can get those Shirts. I would love to bring them back to our team in Germany. By the way... I left one of my on Telekomshirts here with a colleague in Fort Myers as present. Now I try every possible channel to get in contact with an official who ptobanly is in the position to help and make me happy ???? Best Regards, Otto Kandler, Telekom Service Germany ????
Storyteller
1 年You are crushing it, Mike!
Insurance Advisor
1 年Love what's going on with T-Mobile, but I feel like there are many industry pain points that are still not solved at all. For example, outsourcing customer care to places like India or the Philippines. American customers don't want to talk to people that A. Have a massive language barrier B. Aren't professionals and don't really know anything about T-Mobile plans, promotions, or actual important processes of information, Like account levels or line limitations or how to transfer accounts properly and the guidelines that go with them. Bad information creates bad customer service. The second pain point is with so many MVNO's offering free stateside international calling... This is something huge that T-Mobile should be offering. It's 2023 and we still have to pay crazy fees ($15/line) just to call people on our phones? People say use WhatsApp or video calling, but not always reliable quality. It would be easier to just dial from my phone with no hassle. Also the international plans could always use improvement, $50 for 15GB is a lot to ask for compared to local plans in most countries. One day I hope international roaming (call,text,data) will just be included in our plans @ Mike Sievert @ T-Mobile @ T-Mobile for business
Nuclear Energy | Power Generation | Engineering Sector | Powering Workforce Success | Staffing Expert
1 年Congratulation!