- Digital Transformation vehicle will accelerate: Transformations in team/organization will continue. With new technology trends maturing, your customer will demand products and services to improve Time-to-Market Deliveries, Reduce Operational Noise, Agility to manage compliance and security challenges. All this will need the way products and services are delivered from your team and consumed by (internal/external) customers. Artificial Intelligence, Machine Learning, Robotic Process Automation, Simplified Customer Journeys, Transparency in consumptions, Opex based charge model needs to be adopted in your plans.
- Full Stack Operations: Operations will continue to have the strongest voice (or noise). The ability to prevent and triage an issue along with the ability to minimize impact has always been key. The trend that's emerging is to have full stack operations professionals who can identify the issue quickly in the entire application stack from memory leak to storage infra; from API issues to network blip. One needs to put highly motivated and skilled talent and appropriate tools to keep the ship running or accelerating.
- Hybrid Working is here to stay: With pandemic, we have seen both good and bad about remote working. There is so much power of physical whiteboarding sessions in the office as digital collaboration tools have still not been able to capture physical body language or emotion from all participants. The digital tool makes call productive but at the same time make every conversation very formal. Having said this we'll continue to see challenges in our physical environment and these very tools will continue to be corporate lifelines. Remote working solves the talent problem as your reach for talent becomes truly global. Some say that remote working helps in work-life balance.....I don't agree with that except that it saves commute time. In Remote working Work takes higher precedence than Life. Human Resources and Leadership should continue to watch this and avoid burnout.
- Chip Shortage: Global Chip Shortage will take at least another 12-18 months before the backlog is clear. With demand piling up from all industry sectors, the supply-side will take a lot of time to catch up. Program Managers will need to ensure these challenges while planning their project deliveries. Hardware procurements will continue to have a longer cycle time and the Infra team will need to plan finance in such a way that the capacity management engine is not constrained by infra shortage.
- As-A-Service is a reality now: In the tech space, as-a-service is no more a buzzword. This is the way customers demand service. Either you have implemented and improving your as-a-service offering or you are onboarding; you can't stay on the fence. So plan accordingly. As-a-Service needs HyperAutomation for simple repeatable tasks happening in customer journeys besides many other things.
- Talent: An interesting trend that's emerging is that Talent will look for meaning and purpose in their job. While salaries will continue to be the biggest factor, there will be multiple other aspects that need to be looked at like flexibility in location, organization brand, clearly articulated job profiles, team culture, learning opportunities, etc.
- Regulatory Framework will strengthen further: With Data being a new oil and critical asset, we can anticipate that regulatory bodies will continue to strengthen its framework. This will continue to disrupt existing services but creates an excellent opportunity in design thinking on building product and services deliveries in such a way that it can easily adapt to any change
- CyberSecurity: This is a brainer. Cyber Security continues to be a priority. I believe most organizations have developed stronger frameworks to deal with threats and given appropriate priority to this space.?
- Others: With Web3.0 becoming an industry buzzword, Blockchain will get prominent space as technology and new models will come for this to be adopted in the usual delivery space. I don't see Crypto becoming currency as there will be regulatory restrictions, however, this will evolve into something which becomes more acceptable. NFTs will catch up mostly in the celebrity world this year. Metaverse will be space to watch out as Millenials will hook on this and we may see content creators and developers interest on that side. 5G will be a reality and IoT will accelerate.
VP - Strategy and Transformation Lead / Chief of Staff - Run The Bank Barclays
3 年Nice read..