Andrew Russell

10 年

Lenovo in Canada denied a laptop pricing error was a PR stunt, & is getting lots of flack anyway. https://huff.to/1khxSVp The company's belated response was cited as very weak. https://bit.ly/1pvDz19

赞
回复

要查看或添加评论，请登录

Jonathan Bernstein的更多文章

  • Do Your Crisis Firefighters Practice Their Skills?
    2020年2月20日

    Do Your Crisis Firefighters Practice Their Skills?

    Imagine you came upon a firefighting team just arrived at the scene of a fire, all milling around with leaders shouting…

    1 条评论
  • The Top 5 Customer Service Mistakes that Cause Crises
    2019年12月19日

    The Top 5 Customer Service Mistakes that Cause Crises

    The front desk person at a financial services firm I visited some time ago had a marvelous title on her nameplate…

    8 条评论
  • The 10 Biggest Mistakes in Crisis Communications
    2018年8月6日

    The 10 Biggest Mistakes in Crisis Communications

    By Jonathan Bernstein All organizations are vulnerable to crises. Disasters, lawsuits, accusations of impropriety…

    1 条评论
  • The Five Core Concepts of Business Success
    2018年5月3日

    The Five Core Concepts of Business Success

    After 24 years of running my own crisis management public relations consulting business, preceded by 22 years of…

    1 条评论
  • The #MeToo Backlash
    2018年3月7日

    The #MeToo Backlash

    When humans are oppressed and repressed long enough and finally find a channel for venting their feelings, for finding…

    1 条评论
  • Thank You, Donald Trump
    2017年11月16日

    Thank You, Donald Trump

    Today, I am feeling very grateful for Donald J. Trump.

  • How to spawn a crisis through your daily decisions
    2017年11月3日

    How to spawn a crisis through your daily decisions

    I can’t count the number of crises I’ve seen during my career that started with an operational decision that seemed…

    1 条评论
  • 30 Lessons from 30 Years of Crisis Management
    2014年6月12日

    30 Lessons from 30 Years of Crisis Management

    I've been at this thing called "crisis management" for a long time now, so I thought folks might like to see some of…

    6 条评论
  • Customer Rage Infographic
    2014年6月9日

    Customer Rage Infographic

    This new infographic was created by Erik Bernstein, of Bernstein Crisis Management, based on the 2013 Customer Rage…

    1 条评论
  • Crisis Planning for Loss of X
    2013年8月9日

    Crisis Planning for Loss of X

    Eight days ago, my son and Social Media Manager, Erik, wrote a blog post entitled "Do Your Crisis Management Plans…