Any Pee in Your Pool?
Don Peppers
Customer experience expert, keynote speaker, business author, Founder of Peppers & Rogers Group
“Dude, you can’t take something bad off the Internet. That’s like trying to take pee out of a swimming pool." - Joe Rogan’s character on the TV series Newsradio
Visitors to Las Vegas are consoled by the slogan: “What happens in Vegas stays in Vegas.” But a similar slogan might not be so comforting: “What happens on the Internet stays on the Internet.”
Stories of injustices done to people on account of their online record are easy to come by. But last week at a computer programmers’ conference, Adria Richards, a “software evangelist” for SendGrid with 14,000 Twitter followers, might have jumped the shark. Richards overheard a couple of men behind her making a series of risqué jokes about the subject matter of the talk they were all listening to. Fed up with rampant sexism in the programming community, she turned around, took a picture of them, then tweeted it to her followers and posted a scolding article on her blog.
The result? One of the men was fired from his developer job, creating a firestorm of controversy, a hacker uproar, and eventually Adria was fired from her job as well. A good summary of the story is on TechCrunch’s web site (and thanks to Joe Ruiz, the LinkedIn member who pointed it out in one of his comments on my post “You Can’t Shame a Crook”).
It would be great if people could just lighten up a bit, but our society has become a highly competitive meritocracy, with managers doing resumé-to-resumé battle, sporting their own brands, followings, and online reputations. Moreover, in the politically correct age we inhabit, the arbiters of these battles – whether employers, admissions boards, or government bureaucrats – reach for any “facts” at all that can substitute for taking the politically dangerous risk of using their own human judgment.
The biggest lesson for business managers in the Adria Richards story is that with reputation comes responsibility. If you carry a lot of influence, you have an obligation to use it wisely. Don't be tempted to shame someone else just for the personal satisfaction of doing so.
But I do believe there's reason to hope. Not long ago I had one of those difficult-to-win father-son discussions, in which I tried to warn my teenage son about the dangers of too much carefree online exuberance. “Remember,” I said, “When you’re 35 and trying to find a job, the person who interviews you will be able to call up whatever pictures you’ve posted or comments you’ve made online.”
But my advice only earned a condescending teenage look. “Dad,” he replied, “When I’m 35 and interviewing for a job, don’t you think the person who’s interviewing me will have their own pictures online?” Good point, son.
And perhaps my son has it exactly correct. Perhaps, once the current generation of business managers, thinkers, evangelists, and social-media novices leaves the stage, what will remain will be a more tolerant, open-minded society. Is it possible that the end of privacy will restore civility? Perhaps.
Perhaps we'll all just have to live with pee in the pool.
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11 年Social Media and digital device attachments are double edge swords. It comes with good and bad driven by content choices you make just like the good and bad prior to social media. Self regulation around content sharing is king as the human being by nature is bias and will debate opinions until the cows come home compared to their personal likes and dislikes and knowledge bank. The notion of openness and transparency is good. You own your reputation and the accountability sits with you. Sharing content is engaging, informative and liberating. The question is what are you sharing? Carefully planning the social media platforms and audiences for fun vs business with privacy settings technology enables can save reputations. You are in the driver's seat. Desensitising yourself to what you deem as dysfunction changes your values, unless you consciously decide to change because now everyone in society including key influencers has 'pee in the pool' and then boom! you are now a product of society's norm... A whole new topic. The viscous cycle. Thought provoking article. Thx for sharing.
Customer experience expert, keynote speaker, business author, Founder of Peppers & Rogers Group
11 年Yes, Sandra Weston, we don't really know how people will come to interpret all the "historical" data about controversial opinions, gaffes and mistakes, or embarrassing episodes that will be permanently available online. My own feeling is that people's general tolerance for error will increase, and (I hope) their relationship with their own fallibility will make them more open-minded. But who really knows?
I inspire transformational growth and generational change through high-performance mindset coaching and strategic advisory services within the hospitality industry and associated sectors causing disruption.
11 年Annie Hoy
Writer, Interpreter, Educator, Career Coach, Translator of research, journalistic, legal and business texts, copywriter, teacher of English, Italian, Serbian, Russian
11 年Yes, visibility - is the trump card in the game, must always bear this in mind.
QA/QC Medical Transcription India
11 年good one