20% of your customers create most of the value for your company - 3 steps, so you keep them.

Your top 20% of customers create most of the value for your company. 3 steps, so you keep them.

1. Identify those customers shaded in RED. Ensure Executives, Sales, Services, and Engineering understand that these are critical customers.
2. Put your best support people on these customers. Empower them to identify, raise and track these customer issues/requests. [Many companies forget this step]
3. Fix the issues raised by Support and Sales - with "hair on fire" priority and review monthly at least.

Start now, and you can help ensure a prosperous 2023 for your company.

#b2b #saas