#2: Ask Right, Win Big.
SUJOY BASAK ????
Building Iconic Brands with Neuroscience & AI for 7-Figure Growth | Founder, BetterEver
Why asking the right questions is key when you're trying to close those leads on LinkedIn.
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Here's the deal - if you're chatting with someone on LinkedIn who's interested in what you're offering, you wanna help them out, right?
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But if you don't know exactly what they need, how the heck are you gonna do that?
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A lot of people trying to sell stuff on LinkedIn are missing the mark because they don't ask the right questions.
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They just go on and on about how awesome their product or service is without bothering to find out what the other person really wants.
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Now, if you keep missing the mark, the people you're talking to are gonna take their business elsewhere.
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They might find someone else on LinkedIn who listens to them and can give them what they're looking for.
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And that means you don't just lose one sale - you could lose a bunch because happy customers tend to tell their friends about their good experiences.
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I remember stepping into a well-lit store, the aisles neatly packed with products gleaming under the fluorescent lights, ready to purchase a specific gadget I had researched for weeks.
My steps were confident, and my goal was clear.
I wanted to find and purchase a high-quality, noise-canceling headset.
Within seconds, a salesperson approached, bombarding me with promotions for the latest smartphones.
Trying to refocus the conversation, I mentioned the headset.
Yet, the salesperson veered off, recommending unrelated accessories.
The push towards products I had no interest in grew, transforming my shopping certainty into overwhelming confusion.
Despite the array of items thrust into the limelight, none matched the simple request I came in with.
Resulting in me leaving the store irritated.
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The experience highlighted a pivotal lesson in customer service and sales alike.
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It's not about the array of products you can offer but about how well you can listen to and address the customer's need from the moment they step into your sphere.
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This realization led me to reconsider my approach in my own business.
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Here's how I applied the lesson:
?I began each client interaction with open-ended questions, aiming to understand their needs deeply before offering solutions.
?I trained myself to prioritize listening over selling, ensuring clients felt heard and valued from the outset.
?I tailored my product presentations to align directly with the client's expressed needs, avoiding the temptation to upsell irrelevant items.
?Customer feedback became my roadmap, guiding me to refine my approach continually.
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As a result, I saw a significant increase in customer satisfaction and loyalty, translating into sustained business growth.
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The key is simple - ask the right questions.
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Listen more than you talk, and focus on understanding their needs.
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It's about having a conversation where they feel heard and valued, you feel me?
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My approach is all about making sure I get what you need so we can give you the best solution.
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Are you ready to see how I can help you out?
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Hit me up, let's start a conversation and figure out exactly what you're looking for.
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Remember, it's not just about making a sale - it's about building a connection that could lead to way more business down the line.
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Let's do this!