17.9% of all holiday orders are expected to be returned ?? Are you prepared for that?

Did you know that returns (often overlooked)?hold immense potential to transform your business’s bottom line? With the holiday season accounting for a significant chunk of yearly sales, the rise in returns from November to mid-January is a crucial aspect to consider. In 2022, 10% of holiday orders were returned, and the forecast for 2023 anticipates a staggering 17.9% - a significant 7.9% increase from the previous year.

Returns might seem like a challenge, but they are a hidden opportunity waiting to be tapped into. Many businesses fail to realize that within these returns lies an untapped revenue stream. Overlooking this goldmine can impact your business’s profitability. We’re here to help you.? And hey, Merry Christmas and a very Happy New Year! ????

How to handle returns and exchanges during/or post the holidays?

??? Review your return policy and extend your return window

??? Clearly Communicate Your Policy

?? Streamline the Return Process

????Reduce Return-related Inquiries

????Enable Flexible Return Options

???Track and Analyze Returns

?? Promote Exchanges over Refunds

Want to know more in detail? Our blog has all the stats and data you need to provide a positive customer experience even when the customers?are returning your products.

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A great returns experience boosts loyalty.

Give your customers the confidence to keep shopping with you with easy returns and status tracking with Lateshipment.com's Returns Experience Management.

? ? A customizable on-demand return portal makes the return experience fast and easy for your customers with zero interactions with your support agents.

??? Provide updates on return requests via automated email and SMS notifications. Keep customers in the loop effortlessly.

??? A tracking page that not only provides transparency around return status but also offers one-of-its-kind live package tracking capability, eliminating customer anxiety about?the whereabouts of their packages.

Handle Returns like a Pro

A common occurrence that all retailers dread in January is a deluge of returns from holiday season sales. It not only dents the final holiday sales numbers but also often takes considerable time and resources to deal with.?

With this in mind, it’s often tempting for merchants to try making returns a tad more difficult. However that’s the exact opposite of the decision the best merchants we know, make. Wonder why??

Well, top merchants have absolute confidence in themselves and their products. They realize even if a particular ?customer may not be happy with their specific purchase or gift, it’s still an opportunity to offer them a phenomenal experience when returning the product.?

Doing so, ensures the people who returned something post holidays, stop walk away with having a positive impression of their brand, which will remain a front runner the next time they decide to purchase anything their brand sells.?

If they had made the return harder, they may have at best avoided that specific return but almost certainly lost that specific customer forever. But an effortless return offers them an opportunity to show how good the brand is, even when their product wasn’t the best fit right now and thus potentially win multiple other sales over the lifetime of that customer and their acquaintances.

Good luck embracing effortless returns as a retention opportunity and may the customers who return product in January, come back and buy far more from you later in the year..!!