?? The 17 Outsourcing Companies That Will Save Your Business Time ?, Money ??, and Headaches ??
Looking for the best outsourcing companies? Outsourcing has gained tremendous popularity because delegating business processes to the right companies can improve organizational efficiency greatly. However, choosing the right outsourcing service for your needs can be confusing at first! To help you out, this article will cover the biggest outsourcing companies in the world, their services, and how your business can benefit from them. Let’s get started.
What is outsourcing?
Outsourcing is the process where a business delegates certain non-core business process activities to a third party. The third party can be dedicated outsourcing companies from your home (onshoring), a foreign country (offshoring), or individual freelancers.
So what’s offshoring?
Outsourcing software development, marketing, and other business process activities to another country are called offshoring. While you can outsource to companies within your country (onshore), most companies prefer to outsource to other low-cost countries. Why? Because they usually have lower costs and salaries – which helps you save more money!
What work can you outsource?
Ideally, you should only outsource non-core business process activities. Non-core work is any activity that your business doesn’t necessarily specialize in. For example, social media marketing or human resource management is not a core business activity for a company focused on front-end mobile app development. Sure, it’s important – but it’s not what the company focuses on. As you outsource these non-core activities, your in-house employees will have more time and resources to spend on the activities that you actually specialize in.
Here’s a list of some common tasks that you can outsource:
Four amazing benefits of outsourcing work
There are tons of benefits to outsourcing your non-core tasks. Here’s a closer look at them:
1. Reduced costs
One of the biggest reasons why companies opt to outsource their services is to reduce costs. When you hire an outsourced team, you don’t have to invest in training and setup costs. These outsourced teams usually consist of skilled professionals with the right equipment to expertly handle your work from the get-go. What’s more? You can save on salary costs by outsourcing to countries with lower salaries, such as the Philippines, Ukraine, Poland, or India.
2. Easy to scale up
When your business grows, there are tons of additional costs you’ll have to take care of. These can range from leasing larger offices and hiring more employees to investing in more equipment, and so on! When you outsource, you can bypass a lot of these additional costs for the time being, as most outsourcing companies handle all of this themselves. This way, you can continue growing without worrying about the associated costs holding you back initially.
3. Free up internal resources for core activities
By outsourcing repetitive and time-consuming work, your employees can dedicate their time and energy to higher-order tasks like strategizing and planning. Think about it. Would you rather have your in-house team spend hours on administrative tasks or focus on building better client strategies and increasing team collaboration? Outsourcing ensures that you make the best use of your employees’ capabilities.
4. Keep your businesses running 24/7
Keeping your business running around the clock will cost a lot of money, right? To ensure your business runs 24 hours a day, you’ll probably have to cover the wages of 3 shifts of employees! So how does outsourcing help you? Outsourcing can help you easily keep your business running around the clock at a fraction of the cost. If you’re based in the United States and outsource to a country like India – your software outsourcing team can keep things running smoothly even when your onsite employees have clocked out and gone home. Additionally, as your outsourced team is based in a country with lower salaries, you’ll save tons of money! This can help you maintain 24x7 service channels to cater to clients and customers round the clock.
The best outsourcing companies in the world
Choosing the right outsourcing company for your business could be a problem, as there are thousands of outsourcing companies across the world! To help you get started, let’s take a look at some of the biggest outsourcing companies and the specific services they specialize in:
With headquarters in California, Nearsol initially provided telecommunication services for real estate businesses. Today, it’s a global outsourcing company with business operations in regions like Asia-Pacific and Latin America. Nearsol has won numerous awards for quality and service.
Major clients: Crawford, Pacific Star Financial
Outsourcing Services:
Shockwave Media is a cutting-edge outsourcing partner with headquarters in Australia that helps any small business scale online. They offer a complete digital transformation service like corporate marketing strategy, human resource management, and lead generation with an easy onboarding process.
Outsourcing services:
Based out of Australia, Acquire BPO is an award-winning business process outsourcing company with a presence in over 14 locations like the US, Australia, and the Philippines. It offers various technical, sales outsourcing, and software solutions.
Outsourcing services:
Live ChatMonitoring is a BPO company with headquarters in Australia that offers 24/7 live chat support to companies of all kinds, from software development to consumer products.
Outsourcing services:
Founded in Singapore, Verticurl is a marketing service agency aiming to boost customer engagement and revenue generation for multinational brands. The company offers a sales team in over 14 languages with expertise in industries like manufacturing, healthcare, and banking.
Outsourcing services:
Programmers.io is an India-based software development company that offers affordable IT services on multiple platforms like Java, IBM, Dot Net, etc. It’s also an IBM-certified software outsourcing company and a Microsoft Gold partner.
Major clients: Dell Technologies , Scheels
Outsourcing services:
Founded by a US physician in Arizona, Hello Rache offers a virtual assistance solution for medical, dental, and veterinary professionals. It provides assistants who are trained in privacy policies and HIPPA guidelines.
Major clients: In The Black , New York Therapy and Wellness
Outsourcing services:
塔塔咨询服务公司 (TCS)
TCS, or Tata Consultancy Services, is the biggest Indian Information Technology (IT) outsourcing company and consulting service. A subsidiary of the Tata group, this IT consultancy and services firm operates in 46 countries like China, Belgium, and Poland.
Outsourcing services:
With headquarters in New York, the United States, IBM is a popular information technology outsourcing company. It operates in over 170 countries in the world in Asia, North America, the Middle East, etc. They offer high-quality BPO service processes and IT outsourcing across several industries. The software outsourcing company has recently focused on advanced IT solutions like big data analytics, IoT (Internet of Things), and machine learning.
Major clients: American Airlines , Volkswagen , PayPal , and 亚马逊
Outsourcing services:
Headquartered in Dublin, Ireland, Accenture can be your potential outsourcing partner. The software outsourcing company has partnered with the likes of Google, Apple, and Microsoft in the past. As part of the Fortune Global 500, Accenture’s clients include three-fourths of the Fortune 500 companies worldwide! Accenture has been a continuous participant in the Global Outsourcing 100 with over 10 years of experience in the field.
Major clients: 世界银行 , American Express , 91 companies of the Fortune Global 100
领英推荐
Outsourcing services:
Wipro is an India-based outsourcing company that provides IT, consulting as well as business process outsourcing services. They work with clients across several industries, from banking and communication to insurance and oil.
Outsourcing Services:
Based out of the United States and the Philippines, SupportNinja is a cutting-edge outsourcing company that lends support to startups and businesses around the world. It offers customer service, content moderation, and back-office support to companies.
Outsourcing services:
Outsource Access is a BPO company based in Atlanta. It’s a back-end service provider to companies across various industries, from entertainment and hospitality to education. Outsource Access is the only outsourcing company selected for Inc Magazine’s “Best in Business” award for rapid growth.
Outsourcing Services:
The Pineapple Corporation
The Pineapple Corporation is a US-based business process outsourcing company that offers automation for all business interactions and other manual work. For this, the company offers an AI digital platform to manage communications with organizations, stakeholders, and customers.
Outsourcing services:
Formerly known as GoVa, GoTeam is an outsourcing company based in the Philippines. It offers an array of services like advertising and legal services.
Major clients: BAM companies, CEO Coaching International
Outsourcing services:
Headquartered in Nevada, MedVa was founded by doctors to optimize patient care and healthcare management. It offers virtual assistants with expertise in the medical and dental fields to assist doctors with their appointments, scheduling, billing, and more.
Major clients: Behavioral health solutions, Certified Advanced Healthcare Providers.
Outsourcing services:
Headquartered in Amsterdam, The Netherlands, as an independent and forward-thinking startup, hubinit has carved a niche in the tech development realm. With a laser focus on remote work, they embrace the latest trends and recognize that remote work is the future of the industry. hubinit can be your potential outsourcing partner.
Major clients: Companies of the Fortune Global 1000 and still growing
Outsourcing services:
Choosing between outsourcing companies
With so many options, picking the right outsourcing company for your needs can be very tricky. To make this process easier, here’s a step-by-step guide to choosing your BPO service provider:
1. List your criteria based on your business requirements
To begin with, list what services you require from an outsourcing partner. Based on these needs, select the criteria to use while evaluating each BPO company. These criteria may include:
Remember to settle on a selection of relevant criteria for your business. For example, if pricing is something that’s extremely important to you, ensure that that’s your chief selection criteria in your evaluation process.
2. Narrow down your selection
Based on the criteria used in the previous step, shortlist the outsourcing companies that best match your requirements. Try to narrow your selection down to three to five service providers. Why three to five? This gives you enough room to narrow your options further while also eliminating a majority of prospects from your list.
3. Set up a test project
Assign a test project to your shortlisted outsourcing companies. Think of this as a pilot project that can help you evaluate their performance and work. It’s always a good idea to ensure that your test project closely resembles a project you’d give them if you hire them. This way, you get a better idea of how they’ll be able to cope with the work you’d actually give them if you do hire them.
4. Assess their performance
Rank your potential outsourcing partner contenders based on their performance in the test project. Use performance benchmarks and metrics to help you out with this. Some of these could include:
When creating a list of evaluation criteria, remember to prioritize what matters most to your business. For example, if your company values timeliness, then "time taken to complete the project" should be one of your list’s most important evaluation criteria.
5. Periodically assess their performance and productivity
A lot of companies might put their best talent on a pilot project to get your business, but that doesn’t necessarily mean that they will continue to deliver the standards you had initially envisioned. That’s why it’s important to revisit the different performance metrics every quarter to ensure that quality levels don’t fall. This is especially important when you go for an FTE (Full-time employee) model where your service provider gives you a dedicated team. But how do you track your team’s productivity when they don’t work in the same office as you and probably work on a different continent altogether? Luckily, with a remote productivity tool like Hubinit, managing outsourced customer service, sales, or developer teams is a piece of cake!
??Introducing "hubinit" - Your Reliable Outsourcing Partner
At hubinit, we pride ourselves on being a new and dynamic player in the outsourcing market, committed to delivering top-notch outsourcing solutions tailored to your business needs. With a strong focus on client satisfaction and service excellence, hubinit is your go-to outsourcing partner.
Why choose hubinit?
?? Expertise in various domains: We specialize in a wide range of services, including customer support, software development, digital marketing, administrative assistance, and much more.
?? Cost-effective solutions: Our strategic partnerships in low-cost countries enable us to provide you with high-quality services at competitive prices.
?? Seamless communication: We understand the importance of effective communication. Our team is proficient in various languages, ensuring smooth interactions and collaboration.
?? Customized solutions: Every business is unique, and so are their needs. At Hubinit, we create tailor-made outsourcing solutions that align perfectly with your business goals.
?? Data security and privacy: We take data security seriously and implement stringent measures to safeguard your sensitive information.
?? 24/7 support: With a global team, we are equipped to provide round-the-clock support, ensuring that your business runs smoothly at all times.
Choose hubinit as your outsourcing partner and experience the benefits of a reliable and efficient collaboration. Take your business to new heights with our exceptional outsourcing services.
Contact us today to explore how hubinit can empower your business through strategic outsourcing.
?? +316 38672878
?? hubinit