#16 - Improve Your Telephone Skills → Phrases for effective phone conversations at work (part 1)

Dear English Learners,

Welcome to Business English Insights! This week, we’re kicking off a three-part series on improving your telephone skills for work. In this first edition, we’ll focus on starting conversations clearly and professionally.

?? Essential Phrases for Answering Calls

Make a strong first impression with these phrases:

Good morning, [your name] speaking. How can I help you?

Thank you for calling [company name]. How may I assist you today?

?? Essential Phrases for Making Calls

Initiate the conversation confidently:

Hello, this is [your name] from [company]. I’m calling about [reason].

Hi, I’m [your name], and I’d like to speak with [name of recipient], please.

?? Top Tips for Starting Strong

Prepare Ahead

Know the purpose of the call and key points you want to discuss.

Be Clear and Concise

Speak clearly and avoid unnecessary details.

Smile as You Speak

?It helps create a friendly tone, even over the phone.

?? Practice Exercise

Write and practice an opening statement for a business call. Focus on clarity and professionalism.

Stay tuned for the next part, where we’ll explore managing the main discussion on work calls! ??

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Until next time,

The MosaLingua Team