15 Communication Challenges in Crisis Response

Creating an effective crisis management plan can be among the hardest tasks the internal and crisis communications team has to perform. Not only because the risks are so high, but because crisis is often hard to predict and plan for, and 2020 is the year where we all learned that.

Therefore,?making communication? more flexible, agile , and interdepartmental is crucial. However, this often not so easy to achieve, which is why?communication challenges decision-makers experience during the response stage of crisis management can be significant.

Let’s take a look at some of the?challenges that both communicators and employees face during crisis.

• Too much irrelevant information (information overload)
• Too little information
• Infrequent information
• No contact data
• Unpredictable situations
• Lack of visibility and transparency in the workplace
• Lack of support from leadership
• Lack of situation awareness from the audience
• Wrong communication paths and channels
• Inability to access important information?and documents from any location
• Wrong form and content of communication
• Inability to communicate via smartphones
• The inability for employees to provide feedback
• The inability for managers to stay connected with their teams
• Sending instant push notifications to employees’ smartphones