15 Best CRM For Customer Support in India 2025

Customer support is the backbone of any successful business. When customers receive quick and efficient responses, they are more likely to stay loyal and recommend the business to others. However, handling customer queries, complaints, and interactions manually can be difficult, especially as businesses grow.

This is where Best CRM Software for Customer Support comes in. A Customer Support CRM Software helps businesses streamline their support process, track customer interactions, and improve response times. By using a CRM Software for Customer Support, businesses can provide better service, increase customer retention, and build strong relationships.

With many CRM options available in India, choosing the right one can be confusing. To help, we have compiled a list of the 15 Best CRM Software for Customer Support in India for 2025.

1. SalezShark Engage CRM – Best for Personalized Customer Engagement

SalezShark Engage CRM is one of the most efficient CRM Software for Customer Support in India. It helps businesses manage customer interactions effortlessly while ensuring quick and accurate responses. It is designed for businesses looking to improve their customer service process with automation and AI-driven insights.

Key Features:

• AI-powered customer insights for personalized interactions
• Omnichannel communication, including email, phone, and social media
• Customizable dashboards for tracking support performance
• Integration with third-party tools for seamless operations

Why Choose SalezShark Engage CRM?

• User-friendly interface and easy scalability
• Helps in resolving customer issues quickly
• Cost-effective compared to other premium CRM solutions

2. Zoho Desk – Best for Small and Medium Businesses

Zoho Desk is a powerful Customer Support CRM Software designed for small and mid-sized businesses. It offers automation tools to simplify support tasks and improve customer interactions.

Key Features:

• AI-driven automation for ticket assignment and response
• Self-service portals for customers
• Multi-channel communication via email, phone, chat, and social media
• SLA (Service Level Agreement) tracking for timely responses

Why Choose Zoho Desk?

• Affordable pricing for small businesses
• Advanced automation features
• Seamless integration with Zoho’s ecosystem

3. Freshdesk – Best for Multi-Channel Support

Freshdesk is a cloud-based CRM Software for Customer Support that helps businesses manage customer inquiries from multiple channels in one place.

Key Features:

• Ticketing system with automated responses
• AI-powered chatbots for instant replies
• Email, chat, phone, and social media integration
• Custom reporting and analytics

Why Choose Freshdesk?

• Ideal for businesses managing high customer query volumes
• Easy-to-use interface
• Strong automation capabilities

4. Salesforce Service Cloud – Best for Large Enterprises

Salesforce Service Cloud is an enterprise-grade Best CRM Software for Customer Support with AI-powered tools to enhance customer service.

Key Features:

• AI-driven case management system
• Advanced automation for ticket assignment and follow-ups
• 360-degree customer view for personalized support
• Multi-channel support

Why Choose Salesforce Service Cloud?

• Scalable for large enterprises
• Advanced AI and automation features
• Strong analytics for performance tracking

5. HubSpot Service Hub – Best for Integrations

HubSpot Service Hub is an excellent Customer Support CRM Software for businesses looking for an all-in-one support and sales solution.

Key Features:

• Conversational bots for automated replies
• Ticketing system with prioritization options
• Customer feedback collection and analysis
• Seamless integration with HubSpot’s marketing and sales tools

Why Choose HubSpot Service Hub?

• Ideal for businesses looking for a complete CRM solution
• Easy to use and integrates well with marketing tools
• Offers both free and paid plans

6. Zendesk – Best for Automation

Zendesk is a popular CRM Software for Customer Support known for its automation and AI-powered solutions.

Key Features:

• AI chatbots for instant customer assistance
• Omnichannel support via email, chat, and phone
• Workflow automation for ticketing and follow-ups
• Reporting and analytics

Why Choose Zendesk?

• Strong automation features
• Easy to scale as businesses grow
• Supports multi-channel interactions

7. TCS CRM – Best for Large-Scale Support

TCS CRM is designed for large enterprises handling thousands of customer queries daily.

Key Features:

• AI-driven customer query management
• Integration with AI-powered chatbots
• Custom workflows for support agents
• Enterprise-grade security features

Why Choose TCS CRM?

• Best for large-scale businesses with complex support needs
• Highly secure and customizable

8. Kapture CRM – Best for Customer Experience

Kapture CRM helps businesses improve customer experience by automating support processes.

Key Features:

• Automated ticket routing
• AI-powered chatbots for faster responses
• Mobile-friendly interface
• Custom reports and analytics

Why Choose Kapture CRM?

• Improves response time and efficiency
• Helps in tracking customer service performance

9. SugarCRM – Best for AI-Powered Insights

SugarCRM offers AI-driven tools to enhance customer support efficiency.

Key Features:

• Predictive analytics for customer behavior
• Ticketing and workflow automation
• Multi-channel communication
• Custom dashboards for analytics

Why Choose SugarCRM?

• Helps in delivering proactive customer support
• Ideal for businesses relying on AI-driven insights

10. Agile CRM – Best for Small Teams

Agile CRM is designed for small businesses looking for an affordable support solution.

Key Features:

• Ticketing system for query management
• Email and phone integration
• Custom reports and analytics
• Easy-to-use automation tools

Why Choose Agile CRM?

• Cost-effective for startups
• Simple and easy to set up

11. Bitrix24 – Best for Team Collaboration

Bitrix24 combines CRM with team collaboration tools for better customer support.

Key Features:

• Ticketing system with task automation
• Internal chat and collaboration tools
• Multi-channel support options

Why Choose Bitrix24?

• Best for businesses needing internal collaboration
• Affordable pricing

12. Pipedrive – Best for Customization

Pipedrive offers highly customizable support tools.

Key Features:

• Custom workflow automation
• AI-driven customer insights
• Email and chat integration

Why Choose Pipedrive?

• Best for businesses that need flexibility
• Simple user interface

13. LeadSquared – Best for Sales and Support Integration

LeadSquared is ideal for businesses that want to combine customer support with sales.

Key Features:

• AI-driven ticketing
• Omnichannel support
• Lead tracking

Why Choose LeadSquared?

• Great for sales-driven businesses

14. Insightly – Best for Mid-Sized Companies

Insightly is a simple Customer Support CRM Software designed for mid-sized businesses.

Key Features:

• Easy-to-use ticketing system
• Integration with marketing tools

Why Choose Insightly?

• Cost-effective for mid-sized businesses

15. SAP Service Cloud – Best for Enterprises

SAP Service Cloud offers enterprise-level customer support solutions.

Key Features:

• AI-driven case management
• Omnichannel support

Why Choose SAP Service Cloud?

• Best for large businesses

Why is CRM Software for Customer Support Important?

A Customer Support CRM Software helps businesses manage customer queries efficiently, reducing response times and improving customer satisfaction. These CRMs automate tasks, provide AI-driven insights, and offer multi-channel support, ensuring seamless communication with customers.

Businesses that invest in a Best CRM Software for Customer Support see better customer retention, higher productivity, and increased profitability. Choosing the right CRM ensures that businesses provide top-notch service, keeping customers happy and loyal.