The 12 Pivot-Points of every organisation that MUST be conquered

The coming year brings with it many challenges to your organisation’s objectives.

Surviving, growing, making enough profit, making some profit, keeping clients, securing new clients, diversification, focus, aligning your people with an enabling culture, getting all your systems and process to operate as intended and needed, and many more. And these are considerations and challenges before we even begin to contemplate the consequences of the Covid-19 pandemic.

These challenges should all sound familiar. You know this, and so do we.

We have learned this from all our subject experts and our own experience – thousands of clients around the world and about 4,000 years of combined experience.

What has this experience told us that can help you find insight and better understanding to help you resolve your challenges in 2022 and beyond?

This is what we have learned:

There are 12 Pivot-Points in every organisation that must be conquered to satisfy that organisation’s objectives. Failure in any of these Pivot-Points will compromise objectives and may even cause failure.

We know and firmly believe that we are different in what we do, how we do it, but how we think about your problems, challenges, and opportunities.

This way of thinking, or methodology, is unique in the business world, is validated by refereed research, and by many satisfied clients over a quarter of a century.

Many of you who have viewed our webinar on the Decision Hierarchy in organisations, know that we have termed it the 12 Pivot-Point Methodology.

WHAT IS THE 12 PIVOT-POINT METHODOLOGY?

We apply a powerful diagnostic to your organisation to identify the issues that require remedy in your business systems. Those issues fall into one or more of the 12 core elements of every organisation.

We then bring expertise through our subject experts to those elements to help you navigate your specific issues in a complex world.

Like you, we have learned from decades of experience and research that there are no islands in organisations. When things happen, or don’t happen, there are impacts up and down the organisation.

Therefore, to fix issues, or to undertake change, or to take advantage of opportunities, one needs to understand what happens up and down the organisation in order to successfully deliver objectives.

There are two broad ways clients engage with us: they either have a very specific issue they need resolved, or they have a number of issues and aren’t sure where or how to start.

We have a way of looking at organisations that understands how they think, how they operate, and how to deliver successful outcomes that last.

The following diagram illustrates the 12 Pivot Points and their relationship with each other.

When clients talk to us about specific issues, we undertake a few tasks based on the 12 Pivot-Points to better understand the organisational context and to deliver a successful outcome.

We:

? Establish clarity over your objective.

? Secure an understanding of the context of the issue within your organisation.

? Clarify the impacts of the issue up and down your organisation.

? Explore the implications of those impacts on relevant stakeholders.

? Then develop a realistic, pragmatic, and workable solution that sits realistically within your context.

? Then develop an Implementation Plan to help the client know what needs to be done, in what sequence, and with what resources, time and cost.

? If you wish, we can also manage the implementation and whatever changes are required.

If you have a number of issues but you’re not sure where or how to start, we apply our methodology. This research-validated methodology focusses on the 12 key organisational pivots that occur in a sequence and which impact other Pivot-Points and must be understood to deliver an enduring and robust solution.

The 12 Pivot Points we focus on

1. Organisational purpose (either shareholder objectives, or charter or constitutional objectives). Describes why the organisation exists.
2. Organisation’s required outcomes (KPOs, priorities, and strategic direction). Converts broad purpose statements into measurable performance metrics.
3. Market and Operating environments. Identifies the operating environments from which all performance metrics must be achieved.
4. Products and Services (including manufacturing, procurement and product and service-related systems). Identifies the things that customers will buy in the markets you’ve chosen to satisfy performance metrics.
5. Channels and distribution. Determines how you will get your products and services to their customers.
6. Support systems. Determines how you will support the customers and intermediaries in all markets to provide an efficient and profitable service.
7. Selling and Communication. Determines how you will approach, offer and secure customer purchase and the messages you will use.
8. Human Resources and culture. Determines the number and types of people you need, and the culture that will engender the mindsets required.
9. I.T. systems, procedures and processes. Determines the systems needed to make it all work.
10. Management including structure. Determines how you will manage and structure the business.
11. Finance and other outcomes ($, #, %). The decisions above are modelled and compared to performance metrics.
12. Formal Plans. When #11 = #2, then formal plans are created that explain and instruct the organisation.

Involvement of our Subject Experts

When we identify and clarify your issues, we then bring specific subject experts of ours to the challenge of solving the problem, issue, or opportunity and a solution that works for you in your context.

Our subject experts cover over 350 areas of expertise distributed over one or more of the 12 Pivot-Points. Our experts are located around the world and focus on projects globally.

Connecting with us and the 12 pivot-point methodology

There are four ways that we encourage you to connect with A&M and our unique 12 Pivot-Point Methodology.

Find out more

If you wish to explore the possibility of working with us, then it’s easy.

We meet (face-to-face or digital) to discuss your needs – this is NOT a sales ambush, nor a brainstorming or ideas session. The conversation is between mature professionals to see if we have something that fits your needs.

If we believe we can assist you and based on your needs, we prepare a detailed proposal that we believe, based on the understanding we have gained from you, will satisfy those needs.

If you would like to have the initial discussion to see if A&M can assist you, or if you have any questions about our diagnostic and methodology, please contact Dr Jack Jacoby, the Head of Client Satisfaction at [email protected]?

If you need to better understand our 12 Pivot Point Methodology, you have a few options:

1. Contact Dr Jack Jacoby to have a one-on-one discussion ([email protected] )
2. Find out more about our Diagnostic and Pivot-Point methodology here .
3. Alternatively, view our webinar around the logic behind an organisation’s Pivot-Points and its Decision Hierarchy .

Survey

Finally, we recently commenced a survey relating to the 12 Pivot-Point Methodology.?

We would really value your input in answering a few short questions related to these Pivot-Points.

Passing this survey onto your connections would be greatly appreciated.

The following link will take you to the survey: A diagnostic that will never let your business down (advisory-mentoring.com)

Once again, we would like to wish you and your family a Happy New Year 2022 and look forward in working together in the New Year.

Advisory & Mentoring Team - [email protected]