11 Back Office Tasks You Can Outsource Today

The back office acts as your business’s backbone that keeps everything connected.

But what keeps your back office together?

Dealing with mundane tasks can eat up your time and resources, leaving your front office struggling to focus on making profits and serving clients.

What if you didn’t have to handle these burdensome duties??

You’d have more time and energy to pour into the core tasks with double the productivity. Fortunately, that's possible with back-office outsourcing.

Explore the back-office tasks that you can outsource today.?

Research

• Extensive research is the cornerstone of long-term success for businesses, offering insights into market dynamics. It enables you to gather essential data for informed decision-making, shaping your approach to various operational aspects.

Here are the research tasks that you can outsource:

• Leads research – to connect with promising leads
• Candidate/staff research – to recruit the top talent
• Market research – competitor research and exploring untapped markets

Accounting

Accounting outsourcing enables you to gain a broader perspective on your financial matters, empowering you to make business decisions with clarity and confidence. Effective accounting practices facilitate the tracking of financial transactions and offer several advantages, including:

• Increased accuracy
• Cost-efficient services
• Faster payroll processing
• Enhanced fraud control measures
• Maintenance of up-to-date accounts

Admin Assistance

Outsourcing low-value administrative tasks can streamline business operations and alleviate workload. This enables you to focus on front-office responsibilities, achieve a better work-life balance, and ultimately enhance productivity. Common administrative tasks may include email and calendar management, data entry, follow-up assistance, and document preparation and proposals.?

By delegating these tasks to external providers, businesses can save time, improve efficiency, and focus on core operations that enhance overall productivity and success.

Data Entry

Outsourcing data entry can result in significant time and cost savings for any business. In addition, it enables you to redirect resources toward enhancing front-office operations.

Some common data entry tasks that can be outsourced, include:

• Entering customer and account data
• Inputting data into Excel spreadsheets
• Compiling and verifying information
• Processing and reviewing data
• Updating existing data
• Maintaining records of company information

Data entry virtual assistants are known for their attention to detail, outperforming an overwhelmed team member who lacks expertise in data entry. With outsourcing, the need to dedicate time and resources to sift through extensive amounts of data is eliminated.

Payroll Processing

The payroll processing requires attention to detail and a comprehensive understanding of relevant legislation, tax protocols, and employment contracts. Errors or delays in this process can lead to financial penalties, employee discontentment, and damage to the company's reputation. Outsourcing payroll management to specialists allows businesses to ensure accurate and compliant processing without internal complexities and administrative burdens.

External payroll experts utilize advanced software and systems to automate computations, ensure accuracy, and streamline reporting. Outsourcing payroll services helps businesses reduce administrative overhead and compliance risks, and provide timely and precise compensation.

Content Moderation

In the digital landscape, user-generated content is a key strategy for brand promotion. However, not all user-generated content aligns with your business's goals and some may even increase risks. It's essential to have a dedicated content moderation team monitoring user-generated content to maintain the trust of your audience.

Content moderation requires significant time and commitment. Outsourcing this process to a specialized team enables you to dedicate your in-house resources more effectively. Additionally, outsourcing content moderation offers several advantages:

• Ensuring curated content that accurately reflects your brand's story and values.
• Prompt removal of any inappropriate content.
• Protection against malicious content.
• Reinforcement of your brand's public relations efforts.

Customer Support

Customer support is one of the most critical back office tasks frequently outsourced. Dealing with irate customers and addressing their issues is demanding. Mishandling customer interactions can lead to adverse consequences for your business. Negative experiences shared on social media platforms can significantly impact your company's reputation.?

Outsourcing customer support offers access to a skilled team capable of managing your inbound requests efficiently. Moreover, it allows you to direct your focus towards expansion opportunities, securing strategic partnerships, and negotiating deals.

ATS & CRM Management

ATS manages the recruitment process, from job postings to candidate selection, while CRM handles customer interactions and data. Outsourcing these tasks ensures efficient system operation, regular updates, data accuracy, and adherence to best practices, leading to improved outcomes and productivity.

Database Cleaning & Enrichment

Delegating the responsibility of maintaining and enhancing your company's database to outsourcing experts ensures that your database remains accurate and up-to-date for maximum efficiency.

This includes activities such as

• Removing duplicate entries
• Updating outdated information
• Enriching the database with additional data

Social Media Management

In the digital age, maintaining an active presence on social media platforms is crucial for marketing and branding strategies. Your potential customers are active on platforms like Facebook, LinkedIn, Twitter, and others. While you may consider managing your social media accounts yourself, this isn't always the optimal choice. External social media managers respond to comments, messages, and reviews in addition to creating and posting content on various platforms.?

By outsourcing social media management, you gain access to professionals who are adept at using the latest tools and technology to automate scheduling, track analytics, and provide valuable insights. Therefore, outsourcing social media management can enhance your brand awareness and boost website traffic and conversions.?

IT Support

IT support plays a crucial role in managing technologies, ensuring smooth operations, and enhancing the user experience for customers. However, providing effective IT support demands a certain level of expertise. Your internal teams may lack the necessary capabilities to handle complex tasks proficiently, making outsourcing an advantageous option.

Moreover, outsourcing your IT support enables you to collaborate with professionals who remain up-to-date with the advancements in information technology. Furthermore, outsourcing IT support reduces labor costs and ensures access to IT experts who can adeptly manage your technological needs. This mitigates the risk of potential issues and enhances security and regulatory compliance, all at a manageable, fixed cost.

Outsource back office procedures to ease your workload and help your business soar to new heights. At BPO Wizard we provide expert teams of virtual assistants equipped with the latest tools and technologies to support all of your business processes. Contact us today to learn more!