100 YEARS OF THE NATIONAL CARRIER
Alan Joyce
Former Chief Executive Officer and Managing Director at Qantas Airways Limited
Today, we mark the 100th anniversary of Qantas.
For me, there are a few simple facts that sum up why this airline has endured and what it means to Australia.
Anyone who thinks the success of Qantas was a forgone conclusion need only consider its humble origins. It was started by two recently-returned WW1 pilots and a local grazier in outback Queensland using what was still a new form of transport, on the tail end of the last global pandemic, in 1920.
The level of promise was such that some of the first shareholders referred to their investment as “a donation”.
One of the founders, Hudson Fysh, would later reflect on the airline’s rocky start: “I realise now the absolute force and determination that were behind our all-out effort to survive,” he wrote.
A solid dose of pragmatism certainly helped. Early board meetings of Qantas were held at the local tailor’s shop in the outback town of Longreach. Why? Because it had the longest table.
It’s a small detail. But that’s the can-do attitude that defined how Qantas approached much bigger challenges in the years ahead.
There was the shift from domestic to overseas flying in the 1930s. The famous ‘Double Sunrise’ flights in the 1940s to maintain the air link with Britain after the fall of Singapore, which flew in radio silence over hostile waters for so long, they saw the sun rise twice. The shift to government ownership, because of its strategic importance, by the 1950s. The start of the jet era in the 1960s, which coincided with waves of migration that helped shape modern Australia. Privatisation in the 1990s. Creating Jetstar in the 2000s.
If you knew nothing else about Qantas, this story would be enough: in 1974, after Cyclone Tracy devastated Darwin, we set a record for the number of people carried on a 747 (674 to be precise) in an effort to evacuate the city as quickly as possible.
Forty years later, when we marked the anniversary of that mission, two local Qantas workers helped unveil a plaque. Both of them had been children on that flight.
Flying to help Australians in trouble is a core part of our identity as the national carrier. This year alone, we’ve operated over 100 repatriation flights for the Federal Government to bring people home from COVID hotspots. All flown by crew who volunteered.
Distance has always defined Australia. Between our cities and regional towns, and from the rest of the world. Qantas prided itself on closing that gap. Before COVID interrupted, we were working on non-stop flights from the east coast to New York and London – the last frontier of global aviation.
For most of this year, it’s the distance between Melbourne and Sydney (or any of our capitals) that has been the challenge. Hard state borders for the first time in, coincidently enough, about 100 years.
Now, as Australia opens up, we’re ready to fly again. And when people see the familiar kangaroo on the tail, it has another bit of history behind it.
I am a professional graphic designer
1 年https://www.fiverr.com/s/KyVyK2
Head of Commercial at SECA
1 年Good afternoon, I would love to agree and support these comments but after the past ten days of Qantas customer service this is far from the truth. Over the last ten years I have supported Qantas and even reached Gold status. I booked a family holiday with Qantas and needed to change the dates. The changes were made and confirmed and then my flights were cancelled with no notice. I called Qantas to ask for help and they informed me my flights were cancelled as my funds had not arrived. They had left my account. I then booked more flights and was then told to lodge a customer care compliant to establish where my funds were? I was then advised that the funds had arrived and the change of flights resulted in an additional $1800 and the flight times has move to first thing in the morning. The total cost of my flights was not more than if I booked better times on the same day. I was lied to by Qantas staff and this was even admitted to by Qantas customer care. To make matters worse I then requested these flights were to be cancelled as I was well and truly over Qantas. They then wanted to charge $150 cancellation and not refund taxes. I even tried to contact Alan Joyce through LinkedIn with zero response. Qantas = joke
Driver for many things
2 年I would like to ask Mr Joyce is why can’t retired employees and I was on medical grounds be given staff travel till we pass as we only fill empty seats and some revenue is better then zero? Mine runs out in May 23 but I haven’t been able to travel over the past few years due to covid and health Thanking you if Mr Joyce dose actygets to read this. Cheers and have a great year
Have you ever tried booking a ticket to anywhere on the Qantas website? It is the biggest load of shite I have ever used. Qantas needs to lift its game otherwise who cares about its targets - it won't be around to fly anywhere!?#qantas?#useless?#retarded
Played my part in the airline's 104 years history, assisting Qantas customers travelling on variants of the A330/B747/B767 fleet.
3 年Also and equally important, in excess of A$100,000,000 in personal remuneration ...