10 Ways to Make an Impact on a Phone Interview

The phone interview, sometimes referred to by Hiring Managers and Talent Acquisition teams as the “phone screen,” is most often the first step in the interview process. While most job seekers are familiar with this concept and first step, some think of it simply as a formality or a way to check a few boxes prior to scheduling the formal, in-person interviews.

Is the phone interview really important? Is it really just a formality? In truth, the reason this step is called a “phone screen” is because it is an initial way for companies to do a preliminary screening or assessment of the candidate, before moving forward to next steps. It also provides the candidate with initial insights on the company and the position to see if it is the right career move. Whether the phone interview is conducted by HR or the Hiring Manager, EVERY step in the process is important. The phone interview is the first impression an organization will get of who you are. It is your chance (and a tremendous opportunity) to start off on the right foot and create a connection within the company. Many do not get moved forward to the next step, for a lack of serious preparation or a perceived lack of interest.

What can I do to make an impact and express interest on my phone interview?

This exact question was brought to us by one of our candidates seeking a promotional level opportunity with a growing company.

Here are 9 ways you can make an impact and express interest on a phone interview:

1.)   Say it! Find the right time to express your genuine interest in the position and the company.

“I am really excited about the Senior Medical Science Liaison role with XYZ company, and here is why…”

2.)   Choose the right environment for the call. DO NOT conduct a phone interview in a car, walking down a street, or in public place like Starbucks. Be sure you are in a quiet environment with no distractions or background noise.

3.)   Preparation is key! Be prepared with the right information at your fingertips – review as much material as you possibly can about the company and role before getting on the call. Preparation will give you a natural confidence, and you will come across as better engaged throughout the conversation.

4.)   Know your WHY’s- Be ready to answer the questions: “Why do you want to work for our company” or “Why are you a fit for this position”. Provide a well thought out, honest answer to why you think the company is special and how much you want to work there. Show your energy, excitement and enthusiasm for the position and the company.

5.)   Be Positive. Use positive phrases and adjectives throughout the call. “It certainly sounds like an exciting time at XYZ company. I am sure your team is thrilled to be a part of all the recent success.”

6.)   Offer a compliment or congratulate the interviewer on recent company success.

“Congratulations on the FDA approval of XYZ drug and best wishes on the launch.”

7.)   Mention recent press or news. “I just read the latest press release on last quarter’s company earnings, and I can see how exciting it must be to work for such a successful and growing organization.”

8.)   Ask Questions. In order to show interest and ensure engagement, it is important to ask good questions. Before the call, be prepared with a list of 3 or 4 good questions about the role and the company.

9.)   Be grateful. Gratitude and appreciation go a long way. “I really want to thank you for taking time to speak with me and considering me for this position.”

10.) Say it again! Reiterate interest, and mention next steps. “I just wanted to say again that I am extremely interested in the opportunity and hope to move forward in the process. I would love an opportunity to meet the team.”

Never underestimate the importance of a phone interview, or any interview for that matter. Approach each step as if the whole process relies on it. Remember…when all things are equal among candidates, the position is always rewarded to the one that shows they want it the most!

About the Author:

Tom Caravela is the Founder and Managing Partner of The Carolan Group, LLC, based in New Jersey. Founded in 2002, The Carolan Group is a leading pharmaceutical and biotech search firm specializing in Medical Affairs and Medical Science Liaison recruitment. Tom is responsible for leading a team of expert sourcers, recruiters and account managers in client expansions for various levels of field-based and in house Medical Affairs professionals including Medical Science Liaisons, MSL Leaders, Managed Care/HEOR Liaisons, Medical Directors as well as various other medical and clinical affairs roles.