10 ways how NTT Copilot can optimize your CX

The first step in revolutionizing customer service is acknowledging and accepting the need for change. At one point, we've all faced the daunting challenges of managing high volumes of customer queries. This task requires careful attention as it balances maintaining the highest response quality and ensuring a timely resolution to issues raised.?

The struggle comes in when juggling these two aspects, as focusing on one tends to compromise the other. However, what if I told you there was a solution? A way to streamline these processes and make them more efficient, reducing the stress on the customer service team while improving the customer experience??

NTT CX Copilot is your AI assistant for Customer Service?

NTT Copilot is a set of advanced AI connectors and applications that integrate seamlessly into various contact center and CRM solutions like Genesys Cloud, Genesys Engage, Alcatel, Salesforce, and ServiceNow. By leveraging the power and capabilities of Microsoft Azure AI, NTT CX Copilot is capable of more than just data analysis.?

It can, for example, perform semantic analysis of information, which goes beyond mere data crunching to understanding the meaning and intent behind the data. This advanced understanding allows NTT Copilot to optimize business processes by making data-driven decisions.?

These decisions are not only based on data but are also automated, thus reducing the need for human intervention and increasing efficiency. The result is a highly effective tool that can revolutionize how businesses operate, making them more efficient, effective, and driven by data.?

"The NTT Copilot is not just an AI tool; it’s your partner in delivering exceptional customer service."?

What can NTT CX Copilot do for you??

NTT CX Copilot is designed to solve numerous challenges that businesses face daily. Let's explore how this powerful AI tool can transform your service operations and drive customer satisfaction.?

1. The tool recognizes the issue and extracts structured meta-data from the interaction text or related documents, such as a customer reference number. This helps you handle customer queries more efficiently. Automating extraction speeds up response time and ensures accuracy.?
2. It helps customer service agents respond quickly and accurately to chat, email, and voice inquiries. It gives your agents a personal AI-assisted expert to deliver prompt and accurate responses.?
3. During an ongoing conversation, the NTT CX Copilot interprets the context and suggests the most relevant responses to the customer’s queries. This is achieved by analyzing previous conversations and using this information to predict the customer's needs.?
4. It evaluates urgency levels in interactions. The tool scans the content for important cues that indicate the need for prompt action. This helps you manage high communication volumes and ensures critical messages receive immediate attention.?
5. The tool can evaluate a wide range of emotions. From the most basic (positive, neutral, negative) to the more complex and nuanced ones (friendly, dominant, aggressive, pessimistic, etc.). This enables a more empathetic and understanding interaction with customers, deepening customer connection and engagement.?
6. The CX Copilot predicts the next best action for agents. This significantly reduces decision-making time and streamlines workflows.?
7. It creates a summary of documents, transcribed chats, and voice communication. This allows easy reference and understanding of the key points from a large body of data.?
8. The tool summarizes various data sources, including documents, transcribed chats, and voice communication. This makes comprehending the main points from a large volume of information easy.?
9. It automatically extracts and saves essential information (e.g., contract number, address, offered solution, etc.) from conversations into the CRM system. This saves time after every interaction and enables agents to access customer history quickly during future interactions.?
10. NTT Copilot's integration with AI writing assistant DeepL Write improves agent text responses, resulting in superior quality. This, in turn, increases productivity and customer satisfaction.?

Why NTT CX Copilot??

The NTT Copilot empowers your customer service agents with AI capabilities, enabling them to provide exceptional customer service. Automating repetitive tasks and providing insightful recommendations lets your agents focus on what matters most—building meaningful customer relationships.?

It’s an innovative set of solutions that combines AI and human expertise to deliver an outstanding customer experience. It understands your business, adapts to your needs, and grows with you.?

Make the smart move with NTT CX Copilot?

Ready to see how the NTT Copilot can take your customer service to new heights? Contact me today, and let's explore how we can supercharge your customer service together.?

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