Various Ways Car Dealerships Can Use WhatsApp Chatbot for Customer Communication

Majority of car dealerships depend on electronic channels to communicate information to their customers. However, many remain trapped between telephone calls, emails, and SMS.?

On the other hand, digital communication has move forward towards WhatsApp with 2 billion people actively using it every month to interact with family, friends, and businesses. It is offering a secure way of sharing information between customers and car dealerships.?

Automobile dealerships with AI-powered WhatsApp chatbot can:?

• Guarantee a higher levels of customer satisfaction?
• Reduce the cost of resources and expenses for marketing, sales, and communications?
• The ability to be available 24*7 for customers?
• Using proactive messaging to establish long-term relationships?

Here are 10 specific use cases of WhatsApp chatbot for automotive dealerships:

1. Schedule a Test Drive?

AI-powered WhatsApp chatbots can make appointments using a personalized chat. Conversations can be conducted without having your customers wait for to hear back. Along with the timing and date, your customers can choose other aspects like the car's model as well as the length of time the test drive will take, and so on.?

2. Vehicle Advisory?

When purchasing a car, buyers are looking for lots of information, data, and guidance. It is not easy for humans to comprehend the requirements of every prospective buyer and offer useful guidance.?

A WhatsApp chatbot designed for auto dealerships can accomplish this with ease. It can discuss vehicle configurations, show pricing tables and additional information to help the buyer decide.?

AI bots can verify the information about leads (such as name, contact information and so on.) when discussing models as well as mileage as well as financing alternatives. This consultation is tailored to the needs of customers plan their test drive quicker.?

3. Dealer Locator?

For car buyers/owners, your WhatsApp chatbot can be of significant help whenever they wish to find the nearest dealership or service centres. During repair or service urgencies, customers can simply open their WhatsApp to ask a virtual assistant about where your service centre is. Hence, the bot can share location details without making customers wait.?

4. After-Sales Services?

Assist owners with service booking, accidental assistance, damage repair quotes and more.?

The need for personal communication is not over once you have sold the car. Dealerships are aware of this but must manage manually the after-sales service.?

An AI chatbot that is integrated into WhatsApp will manage these features for you. It will be able to respond to queries about service bookings, accident assistance, quotes for damage repair and much more according to the individual's preferences and requirements.?

5. Sending Reminders?

Customers will appreciate your service when you send them important WhatsApp messages. The frequency and the type of messages can vary from one customer to the next.?

• Appointment reminders: Sending reminders to clients about their scheduled test drive as well as monthly vehicle checks-ups, EMI payment date, and the renewal of their insurance.?
• Alerts: Sending notifications about maintenance service can help owners ensure timely servicing of their cars to prolong their vehicle life.?
• Delivered status: Delivery notifications can be delivered concerning buying a brand-new vehicle, the time of pick-up delivery date, pick-up time, or any other information.?

6. Pre-Owned Car (POC) Discovery?

A WhatsApp chatbot that is used by automotive dealerships could be an excellent opportunity for your company and customers who are looking for used cars. It can communicate with users to learn about their needs and identify a great used car. After a user has selected the model, they want it will be able to provide all the specs, prices as well as other details. It can then schedule an appointment on the spot as well as a test drive.?

7. Insurance and Loan Inquiry?

Customers who are looking to get auto insurance or a loan are likely to be pleased to find your online presence on the subject. You can provide them with the opportunity to ask questions and provide information regarding loans, insurance policies, loan length as well as interest rates, necessary documents, and much more. An AI-powered virtual assistant available on WhatsApp can answer such inquiries for all people at any level.?

8. Accessory and Spare Parts Availability?

With WhatsApp it is possible to allow your customers to make requests for spare parts and other accessories. A chatbot powered by AI can respond to these inquiries, and inform customers about availability, price, and the associated services.?

9. Schedule a Repair?

Car owners are faced with urgent repair needs in addition to regular repairs. The booking of urgent repair services can be handled more efficiently with the help of a WhatsApp chatbot designed for dealerships. The bot is available 24 hours a day which means it can look up the slots available and schedule repairs for owners needing repairs.?

10. Road-Side Assistance?

Chatbots with artificial intelligence that are available on WhatsApp can allow live calls between repair professionals and car owners. The calls can be utilized to assist roadside whenever an owner requires a quick inspection when traveling, particularly in remote areas or along highways.?

How to implement a WhatsApp chatbot for your automotive business??

ORAI is a leading solution to adopt and implement WhatsApp for chatbot-enabled marketing, sales, and services.?

We will make your business ready for all the above-mentioned use cases and more with WhatsApp Business Verification and WhatsApp Chatbot with the power of conversational AI that:?

• Offers omnichannel experience?
• Has multilingual conversational abilities?
• Understands data and emotions?
• Learns with conversations?
• Qualifies leads with real-time information assessment?

And more!?

So, click here to get started. Or, Sign-up for a FREE DEMO now!?