10 Secrets to winning the lifetime guest
NASIR ZAHIR, CFBE - FULL SERVICE HOTEL GENERAL MANAGER
Seeking a Upscale Full Service Hotel General Manager position. Expertise in Hotel Turn Around | High Energy | Staff Development | Budget | Sales & Catering |Hotel Operations |F&B |Engaging Leader | Hands on Leader |
10 SECRETS
to winning the lifetime guest
- Get to know your guests.
- Make service your number one priority.
- Set high standards of performance.
- Encourage guest feedback.
- Work to exceed guest expectations.
- Make your service program easy for the guest.
- Market your guest service program.
- Smile and show your guest you care.
- Support guest service throughout the organization.
- Listen first; then respond.
WARNING: GUESTS ARE PERISHABLE!
WHAT EVERY GUEST DESERVES
* CURTEOUS AND PROMPT SERVICE *
* QUALITY PRODUCTS AND SERVICES *
* YOUR UNDIVIDED ATTENTION *
* KNOWLEDGEABLE SALES STAFF *
* YOUR BEST EFFORT *
* FAIR TREATMENT AND PRICES *
* THE TRUTH *
* OPEN CHANNELS OF COMMUNICATION *
* YOUR LOYALTY AND LONG-TERM COMMITMENT *
* YOUR APPRECIATION *
Confidence, enthusiasm and attitude produce the greatest sales. Have confidence in your organization and its products and service. Have enthusiasm for your job. Call your guest regularly and treat them courteously. When you do these things, you will discover that your guests will not have to be sold - they will be glad to buy. Nothing is ever gained by winning an argument and losing a guest.