10 Secrets to winning the lifetime guest

NASIR ZAHIR, CFBE - FULL SERVICE HOTEL GM NASIR ZAHIR, CFBE - FULL SERVICE HOTEL GM

NASIR ZAHIR, CFBE - FULL SERVICE HOTEL GM

Seeking a Upscale Full Service Hotel General Manager position. Expertise in Hotel Turn Around | High Energy | Staff Development | Budget | Sales & Catering |Hotel Operations |F&B |Engaging Leader | Hands on Leader |

发布日期: 2015年6月6日
+ 关注

10 SECRETS

                       to winning the lifetime guest

 

  1. Get to know your guests.
  2. Make service your number one priority.
  3. Set high standards of performance.
  4. Encourage guest feedback.
  5. Work to exceed guest expectations.
  6. Make your service program easy for the guest.
  7. Market your guest service program.
  8. Smile and show your guest you care.
  9. Support guest service throughout the organization.
  10. Listen first; then respond.

 

WARNING: GUESTS ARE PERISHABLE!

 

WHAT EVERY GUEST DESERVES

 

* CURTEOUS AND PROMPT SERVICE *                                      

* QUALITY PRODUCTS AND SERVICES *

* YOUR UNDIVIDED ATTENTION *

* KNOWLEDGEABLE SALES STAFF *

* YOUR BEST EFFORT *

* FAIR TREATMENT AND PRICES *

* THE TRUTH *

* OPEN CHANNELS OF COMMUNICATION *

* YOUR LOYALTY AND LONG-TERM COMMITMENT *

* YOUR APPRECIATION *

 

Confidence, enthusiasm and attitude produce the greatest sales. Have confidence in your organization and its products and service. Have enthusiasm for your job. Call your guest regularly and treat them courteously. When you do these things, you will discover that your guests will not have to be sold - they will be glad to buy. Nothing is ever gained by winning an argument and losing a guest.

要查看或添加评论，请登录

NASIR ZAHIR, CFBE - FULL SERVICE HOTEL GM的更多文章

  • Professional Hotelier
    2017年9月10日

    Professional Hotelier

    https://www.slideshare.

  • Human Resources Idea for Hotels
    2017年5月19日

    Human Resources Idea for Hotels

    Making Your Suggestion Scheme Make Sense Harness the power of your in-house creative ideas. Markets today demand…

  • You might be in the hotel business if ....
    2016年6月13日

    You might be in the hotel business if ....

    1. You sat at the same desk for 4 years and worked for 8 different managers.

  • What is Leaership?
    2016年5月11日

    What is Leaership?

    There are Four elements to be the best leader: 1. Leadership is to have great exciting vision 2.

    1 条评论
  • Which recipe do you like?
    2016年4月28日

    Which recipe do you like?

    RECIPE FOR TERRIBLE DAY Take a pint of ill humor Add one or more unfortunate incidents Set over good fire When at…

    4 条评论
  • Customer is not always right
    2016年4月27日

    Customer is not always right

    Top 5 reasons why “The Customer Is Always Right” is wrong July 12, 2006 @ 7:07 am · Filed under Best of site, Happy At…

  • 80/20 Rule
    2016年1月17日

    80/20 Rule

    The 80/20 rule is 20 percent of everything you do will result in 80 percent of your successes. Finding the right 20…

    1 条评论
  • What is Food and Beverage Cost Control ?
    2015年8月29日

    What is Food and Beverage Cost Control ?

    Definition of Control Control is: to gather information to evaluate information to act on information positive passive…

    4 条评论
  • The manager’s four commitments to associates
    2015年7月6日

    The manager’s four commitments to associates

    In order to exceed guest expectations you must first exceed associate expectations. The manager’s four commitments to…

    3 条评论
  • Service Attitude Checklist
    2015年5月27日

    Service Attitude Checklist

    Service Attitude Check Are you exhibiting the right service attitude? Ask yourself the questions below. If you answer…

    2 条评论

社区洞察

其他会员也浏览了