10 Secrets to Retain Customers

Each new business has two main goals: 1) to acquire customers, and 2) to retain those customers. As an organization evolves and grows, these two goals remain constant because... every business strives to build a loyal customer base. So, whether you’re online or offline or dealing directly with vendors or customers, your long-term success relies on customer satisfaction. 

What is customer retention and what does it mean for your business? Customer retention refers to how long your company is able to keep an existing customer. If you’ve heard that it’s much easier and cost-effective to focus on retaining your existing customers rather than marketing and finding new ones, that’s because it is. To that end, let’s take a look at which strategies will keep your existing customers happy and coming back for more. READ MORE