10 power phrases to use (+5 to avoid) for customer service agents + free download
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Providing exceptional customer service, It's not just about resolving issues; it's about leaving a lasting positive impression. Customer service agents are the front line in this endeavor; their words can make a difference.?
This article will explore ten power phrases that customer service agents should always use when interacting with customers and five to avoid at all costs. Let's dive in!
Key phrases to use as a customer service agent
1. "I Can Help You with That!”
This simple phrase exudes confidence and willingness to assist. It assures customers that their concerns are valid and that you are there to provide solutions.
2. "I Understand How You Feel."
Empathy is critical in customer service. Acknowledging a customer's emotions shows that you genuinely care about their experience.
3. "Let Me Take Care of That for You."
Customers appreciate when you take responsibility for their issues. This phrase assures them that you are committed to resolving the problem promptly.
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