10 key takeaways from our most popular content of 2023
This is our first LinkedIn newsletter for 2024, and we wanted to share the most important advice, tips, statistics and opinions from our most popular content of 2023. Last year's lessons can become next year's opportunities for growth and improvement. So, here it is:?
1. AI should be viewed as a tool to augment human capabilities, not as a substitute, leveraging its strengths in data analysis and task automation. ??Can Artificial Intelligence Replace Human Intelligence?
2. Focus on comprehensive data management, technical readiness, and continuous employee education to facilitate smooth integration and effective use of Generative AI. ??Implementing Generative AI: A Step-By-Step Guide for CTOs?
3. Businesses should focus on creating bespoke generative agents that align with their unique customer service needs, balancing initial investment and technical complexities with long-term benefits in customer engagement and loyalty. ??What are Generative AI Agents, and how they can revolutionise customer service?
4. Embrace AI as a continuously evolving field that blends technology and creativity, understanding its journey from foundational work in the 1940s to the rise of Generative AI. ??The History of AI: A Timeline from 1940 to 2023 + Infographic
5. By converting speech to text, translating languages, and automating task execution, AI tools can efficiently connect people with necessary information and services, regardless of their language and social status, enhancing inclusivity. ??Building an AI Welfare Assistant (Proof of concept)?
6. Businesses should leverage GenAI's potential for dynamic pricing, sentiment analysis, and customer journey enhancement to gain a competitive advantage, adapting to its evolving capabilities and prioritising customer-centric strategies. ??Enhancing Customer Experiences with Generative AI? ?
7. The Team as a Service (TaaS) model offers flexibility, scalability, and access to diverse skills, making it a superior choice for digital transformation over the traditional fixed-cost model. ??Fixed-Cost vs TaaS: Which model fuels optimal digital transformation ?
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8. Implement optimisation strategies like enhancing user experience (UX), addressing technical issues, and filling feature gaps, drawing inspiration from successful companies like Spotify and Airbnb. ??Maximising user engagement: Tips for improving your digital products
9. Embrace Web3 technologies like blockchain, decentralized applications (dApps), smart contracts, non-fungible tokens (NFTs), and decentralized finance (DeFi) to enhance customer experience, increase ROI, and improve operational efficiencies. ??Web3: What's in it for businesses?
10. Avoid common pitfalls such as ignoring user feedback, feature overload, inconsistency, and the lack of ongoing iterations to ensure the digital product remains relevant and user-friendly. ??What is digital product design, and how to get started
Getting Started with End-to-End AI Transformation
Partner with Calls9, a leading Generative AI agency, through our?AI Fast Lane programme,?designed to identify where AI will give you a strategic advantage and help you rapidly build AI solutions in your organisation.?As an AI specialist, we are here to facilitate the development of your AI strategy and solutions within your organisation, guiding you every step of the way:
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10 个月I'd disagree with your first one: "AI should be viewed as a tool to augment human capabilities." I'd suggest that, as well as (1) augmentation, it can be also be used to (2) replace some human labour for simpler, repetitive, tasks; and (3) do things that humans can't do - e.g. look at a mountain of data and sus out new patterns. And, of course, the combination of all three will give us amazing capabilities, new jobs, as well as replacing some work/jobs.