10 fixes for feedback

We have such a hard time?giving and receiving feedback , you’d think it was a law of nature.

Some prefer to dodge and disguise it. Others choose to defy and deny it. Depending on where you work, the feedback culture can range from cautious and polite to caustic and pointed — and that’s assuming people?bother to share ?any sort of feedback at all.

After years of helping organizations make feedback fearless , I’ve found these ten tips to be particularly?helpful. The list isn’t sacred or chiseled in stone, but the practices can improve the feedback experience for both givers and receivers – and may just help you discover the?joy of feedback ?once and for all.

1. Hold the mirror.

“Mirror holding” is a dramatic shift in the tone and trajectory of feedback conversations. Instead of telling their employees what to see, managers show them where to look. The best leaders I’ve worked with don’t use feedback to force a change. Instead, they provoke an insight. They treat feedback as an opportunity to expand the view of others, not enlarge their own.

2. Look forward.

Feedforward? is the new fuel of feedback. It drives others towards a future they can still change instead of a past they can’t. The future is a place of possibility and potential. That’s exactly where leaders should be guiding these conversations about work. Work quality?improves? when people believe their future is clear, exciting, and something they can create. There’s a reason a car’s dashboard is bigger than its rearview mirror!

3. Listen and learn.

A simple way to make feedback fearless is to adopt a learning mindset. When we "tell and sell," we force our view and version of feedback on others. When we "listen and learn," we allow others to share their own view. As Microsoft CEO Satya Nadella has pointed out, "know it alls" like to think they have all the answers, but "learn it alls" like to get answers from others. Good feedback starts with curiosity and humility.

4. Ask for it.??

For many people, feedback arrives too late. Take matters into your own hands by asking for feedback, and asking often. (Asking the right questions is important, too.) Seeking feedback can generate performance insights and help ease others into a more regular feedback-sharing cadence. Getting these insights is too important to leave to chance. Get feedback on your own terms.

5. Widen your circle.

After receiving negative feedback, the last thing you want is more criticism. But that’s exactly what we need, and it pays to seek input from critics and?challenge networks . By reaching out to others for their insights and input, you’ll deepen your understanding of what is happening. We need objective voices to help us find the signal amid all the noise.

6. No time lapse.

Memory research has shown that we forget things almost as soon as we learn them. This “forgetting curve ” wipes out nearly 90% of information that’s not actively retrieved. When feedback is time lapsed, the effects can be devastating: Neither the giver nor receiver can truly recall what happened. The result is blame, shame and pain. To flatten the curve, make friends with frequency.

7. No sandwiches.

There’s nothing wrong with a little praise — just a?praise sandwich . Not only does it dilute the message (we don’t know what others are saying), but it diminishes trust (we can’t rely on what they’re saying). For better results, try serving a feedback?WRAP : The combination of candor and collaboration offers a more satisfying experience for givers and receivers alike.

8. No pile-ons.

Too many?choices? and a myriad of?decisions? literally shut down our ability to process and perform. When feedback feels like fire hose, it wipes people out. Instead of piling on, set a few targets at a time. It’s easier to track and execute, raising the odds that real improvements will happen.

9. No uniformity.

With feedback, one size fits none.?Experts and novices? have different feedback preferences, as do?men and women . Right-sizing our feedback means taking these and other realities into account. I’ve found it helpful to ask others how they wish to receive feedback — written, verbally or a combination of the two. People are unique. Their feedback should be, too.

10. No obsessing.

Don’t waste time obsessing over details — it distracts you from the larger lessons. Instead of parsing the message for hidden meaning, simply thank the person for giving you the feedback and make a plan of action. Too many people get stuck on what happened and fail to think about what needs to happen next. Don’t obsess — progress.

Keep fixing,

Joe

* * *

Dr. Joe Hirsch is the managing director of Semaca Partners, a?TEDx ?and?global keynote speaker , and the author of "The Feedback Fix ." His work and research has been featured in Harvard Business Review, Forbes, CNBC, The Wall Street Journal, Inc. and other major outlets. He also hosts the popular podcast,?I Wish They Knew .

Stay connected:?YouTube ?|?Twitter ?|?Speaking