10 ? ?Effective Customer Service Tips You Need For Your Business

Here are the most effective tips to help you provide the best service to customers.

1 Remember there is no way that the ? ?quality of customer service can exceed the quality of the people who provide it.

Think you can get by paying the lowest wage, giving the fewest of benefits, doing the least training for your employees? It will show. Companies don't help customers... people do. ? ?

2 Realize that your people will treat your customer the way they are treated.

Employees take their cue from management. Do you greet your employees enthusiastically each day; are you polite in your dealings with them; do you try to accommodate their requests; do you listen to them when they speak? Consistent rude customer service is a reflection not as much on the employee as on management.

3 Do you know who your customers are?

If a ? ?regular customer came in to your facility, would you ? ?recognize them? Could you call them by name? All of us like to ? ?feel ? ?important; calling someone by name is a ? ?simple way to do it and lets them know you ? ?value them as ? ?customers.?

4  Do your customer know who you are?

If they see you, would they ? ?recognize you? Could they call you by name? A ? ?visible ? ?management is a ??asset. At the ? ?Piccadilly ? ?Cafeteria ? ?chain, the pictures of the manager and the assistant manager are posted on a wall at the food selection line and it is a policy that the manager’s office is placed only a few feet from the cashier's stand at the end of that line, in full view of the ? ?customers, and with the door kept open. The manager is ? ?easily ? ?accessible and there is no doubt about "who's in charge here". You have only to beckon to get a manager at your table to talk with you.? ?

5  For ? ?good ? ?customer service, go the extra mile.

Include a ? ?thank you ? ?note in a ? ?customer’s ? ?package; send a birthday card; clip the article when you see their name or photo in print; write a ? ?congratulatory note when they get a ? ?promotion. There are all sorts of ways for you to keep in touch with your customers and bring them closer to you.

6  Are your customers greeted when they walk in the door or at least within 30-40 seconds upon entering?

Is it possible they could come in, look around, and go out without ever having their presence acknowledged? It is ironic it took a discount merchant known for price, not service, to teach the retail world the importance of greeting customers at the door. What's the most common customer service situation? A customer or client seeking help. So it's extremely important to get this customer service interaction right. Properly done, a customer seeking help will not only feel that she or he has been treated well but will be more favorably disposed towards buying products and/or services from your business. ?

7  Give customers the benefit of the doubt.

Proving to him why he’s wrong and you’re right isn’t worth losing a customer over. You will never win an argument with a customer, and you should never, ever put a customer in that position. 

8  If ? ?customer makes a ?request for something? ?special, do everything you can to say yes.

The fact that a customer cared enough to ask is all you need to know in trying to accommodate her. It may be a ?exception from your customer service policy, but (if it isn't illegal) try to do it. Remember you are just making one exception for one customer, not making new policy. Follow the famous saying of Mr.? ?Marshall Field: "Give the lady what she wants." 

9  Are your customer service associates properly trained in how to handle a customer complaint or an irate person?

Give them guidelines for what to say and do in every conceivable case. People on the frontline of a situation play the most critical role in your customer’s experience. Make sure they know what to do and say to make that customer’s experience a positive, pleasant one.?

10  Want to know what your customers think of your company. Ask them!!!

Compose a "How're We Doing?" card and leave it at the exit or register stand, or include it in their next statement. Keep it short and simple. Ask things like: what it is they like; what they don’t like; what they would change; what you could ? ?Do Better; about their latest ? ?Experience there, etc. To ? ?Ensure the customer sends it in, have it pre-stamped. And if the customer has given their name and address, be sure to ? ?Acknowledge ? ?Receipt of the card. 

Remember that the ? ?big money isn’t as much in ??winning customers as in keeping customers. Each individual customer’s ? ?perception of your company will ? ?determine how well you do this and that perception will depend on the level of customer service you provide.?

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ABOUT MARWA ABD EL AZIZ

Marwa is a pioneer and expert in developing projects to build revenue, profits and corporate visibility  with extensive experience in all facets of  projects starting with site identification, developing and overseeing the implementation of the feasibility plans for projects; actively participating in the various financial analysis, acquisition, master planning, design review and tendering.

She is in the UAE Property Development industry Since 2001 during which she has coordinated all administrative activities pertaining to construction projects with an overall budget exceeding 5 billion.

Marwa holds an Architectural Engineering degree, PMP and Master in Project Management from the American Academy U.S.A.

More info: https://pdcconsult.com

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