10 Data Concerns in E-Commerce

Most customers are unaware of the data breaches that can occur as data is collected, processed, and stored while using e-commerce for their business.

At Touchstone BPO, our team thinks it is vital for all businesses using e-commerce solutions to be regularly informed on how to protect their sensitive information.

Some key data concerns in e-commerce include:

1. Personal Information Protection: When a business uses an e-commerce platform, they end up collecting and storing a customer's personal information such as name, address, phone number, and payment details.

The business has to take all security precautions while handling sensitive data to protect its customers from identity theft and other scams.

2. Payment Security: ?One of the most critical aspects of data on e-commerce sites, is how the payment information is handled. It is crucial for a business to implement robust security measures, by encrypting payment details during transactions.

This allows the e-commerce site to safeguard payment information against unauthorized access, and detect any possible breaches beforehand.

3. Data Breaches: Unfortunately one of the primary targets for cyber-attacks is e-commerce platforms. When data breaches occur, they end up exposing customer information, which not only damages the reputation of the business but also leads to legal penalties.

To decrease business vulnerability, it is critical to implement robust cyber-security measures. This in return prevents and lessens any effect of data breaches.

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4. User Privacy:? Sensitive information is shared by users while purchasing online or merely by browsing. This is why e-commerce solutions must provide clarity in their privacy policies and attain user consent.

They also have to certify that customer data is being used with ethical practices and in compliance with the regulatory authority.

5. Third-Party Integrations: Third-party tools and services are frequently used by e-commerce sites. It is vital to confirm that the use and integration of these tools follow the security standards and don't compromise customer data.

This is a necessary step to showcase the maintenance of a secure environment.

6. Compliance with Data Protection Regulations: The General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA) are data protection regulations that e-commerce businesses must comply with to provide seamless services.

Users need to be given transparency regarding data collection practices and offering mechanisms, allowing them to control the use of their data.

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7. Data Retention and Deletion: When the retention and deletion of customer data are in question, clear policies must be established by e-commerce platforms.

Data should not be retained longer than needed since it poses unwanted risks and leads to compliance issues.

8. Secure Website Transactions: Secure Socket Layer (SSL) certificates and HTTPS protocols must be implemented since they are the key to encrypting data transmitted between users and the e-commerce website.

SSL certificates and HTTP protocols confirm the discretion and integrity of the information.

9. Phishing and Social Engineering: Unfortunately, most phishing attempts and social engineering tactics are often targeted towards e-commerce customers.

Touchstone BPO provides our customers with education and awareness and applies email verification measures, which can help decrease these risks.

10. Supply Chain Security: Most e-commerce businesses are a part of multifaceted supply chains. It is essential to implement data security across the entire supply chain. This security implementation could be done from manufacturers to delivery services.

This helps prevent vulnerabilities that attackers could use to exploit the business supply chain.

Touchstone BPO is concerned with building trust with our customers while maintaining e-commerce operations with integrity. To address any more data concerns please contact us.