10 Commandments of Modern Marketing
Ryan Deiss
Building my $200M holding company to $1B by helping other business owners systemize, scale, and exit (while posting articles about the process). Day Job: Founder & CEO Scalable.co and DigitalMarketer.com
- Thou shalt build revenue FIRST and brand SECOND. Brand matters, but the primary goal must be sales. It's possible (although not recommended) to sacrifice brand at the alter of sales and still recover. But you cannot sacrifice sales at the all-holy alter of brand and hope to survive.
- Thou shalt write offers…not slogans. Slogans might win awards, but they don’t make sales. Great marketing inspires ACTION! It does not merely inform or entertain. (Also, there’s a special place in marketing hell for advertisers and marketers who stack up awards for their “creativity” but who have never owned or influenced a sales number. They would do us all a favor if they stuck to finger painting.)
- Thou shalt balance data with gut. Data should rule the day 9 times out of 10, but sometimes you need to trust your instincts and do the things that can’t be tracked.
- Thou shalt be willing to pay for attention and awareness. Paid vs. organic…inbound vs. outbound. This is not a debate. This is choosing dessert at a buffet. The answer is, "YES!"
- Thou shalt endeavor to piss at least a few people off… like earlier when I called branding a "secondary act" and I told marketers who stack up awards that they should "stick to finger-painting." The opposite of love isn’t hate, it’s apathy. If your brand doesn’t have any haters, it almost certainly doesn’t have any raving fanatics, either. Great marketing DIVIDES!
- Thou shalt be specific. Make specific in claims and deliver specific in content. If you want your brand to be respected, start taking stands and speaking in absolutes!!!
- Thou shalt not stop marketing just because the lead is generated or the sale is made. Marketing shouldn't stop at the order just like date nights shouldn't stop after you get married. Never let the romance die.
- Though shalt deliver BIG ideas using as few words as possible (F = ma) - “When you have nothing to say, for the love of God don’t let someone convince you that you need to say it.” - Roy H. Williams
- Thou shalt use as many words as needed... there’s no such thing as too long…just too boring.
- Thou shalt deliver at least 2X what thou hast promised. Under-promise and over-deliver... don't let your marketing write a check that your product can't cash. (NOTE: It's in the spirit of overdelivering that I give you more than 10 commandments...)
- Thou shalt not chase shiny objects. Stop talking to marketers about what’s new and what’s hot, and start talking to and watching what your customers are doing.
- Thou shalt choose clarity over cleverness - see Commandment #2.
- Thou shalt talk to your customers. How can you know what your customers want if you don’t talk to them? Marketing isn’t "guess and test." Marketing is research, research, research, research, test, research, research, research, test, research, research, test, then scale. You can’t call yourself a marketer if you haven’t talked to at least 25 customers.
- Thou shalt not confuse the reason people buy with the reason people stay. The ah-ha moment is rarely as grand as we think it will be, and customers quickly forget the real reason they purchased the moment you scratch that first itch. That’s why it’s essential that you speak with BOTH prospects and customers.
- Thou shalt not propose marriage on a first date. Focus 70% of your time on the message, 25% of your time on determining the sequence of messages, and 5% of your time on targeting. Targeting is overrated…with the right message, the best targeting is always the untargeted target that is filtered by truly compelling, well-timed messaging.
- Though shalt not pour water into a leaky bucket - OR - Thou shalt not amplify a turd. Optimize the offer FIRST...then amplify it.
- Thou shalt tell stories. Tell stories of transformation…stories of identity…stories of triumph over a common enemy. Humans do not take action until they have first imagined themselves taking that action, so paint a story of a more glorious future and then paint them into it. Do this, and they will ask you to take them there.
- Thou shalt remember that humans only ever buy one of two things: 1) transformation or 2) identity reinforcement. Know which thou art selling.
- Thou shalt be authentic. Speak like a human, don’t pretend to be something you aren’t, and above all else…tell the truth!
- Thou shalt create movements. Yes, when selling drill bits, it is better to talk about the 1-inch hole than the 1-inch drill bit. But don’t you know that movements are made when marketers stop talking about "drill bits" and "holes" entirely, and they, instead, start talking about the evil bastard that created the need for the 1-inch hole in the first place.
- Thou shalt entertain. While information may capture someone's attention for a moment, the only mechanism available to HOLD that attention is entertainment. As my friend Roy (see Commandment #8) likes to say, "Entertainment is the only currency available today that can purchase the attention of a too-distracted public."
- Thou shalt make people laugh from time to time. The best marketers are able to pull off a joke at a funeral.
- Thou shalt make people cry, and yearn for things they do not yet have. It’s ok…it’s our yearnings that let us know we’re still alive. And most importantly…
- Thou shalt love thy customer and sincerely yearn for their happiness and success. Empathy is the most valuable skill in marketing, and the only one that can’t be taught)
The end.
...for now. :)
Super Connector | Problem Solver | AI | SAP Consultant | Speaker | Marketing Strategist | Copywriter | Social Media Monetization Expert |
3 年Thanks for sharing??
DR Copywriter for supplement brands
3 年Really insightful read... Most marketers don't grasp the power of story telling in their marketing... people see themselves in the story you tell and it makes them more connected to your marketing message
I help business owners make running a business easy and stress free
4 年We have found that number 13 is imperative. While all of these commandments are important, if you do not communicate with your customers you just become another faceless company!
Business Consultant | Investor | Help businesses build, grow, and scale 7-figure businesses into a 8 & 9-figure businesses. Executive Coach | Certified HeartMath? Trainer. ???
4 年Brilliant distillation of modern marketing!!!! Dang, I miss going to Austin for Elite Lab! Hmmm....
I help business streamline their systems to increase profit and customer satisfaction.
4 年That's a great set of commandments Ryan Deiss. Spot on. Might I suggest a 25th? Thou shall consider customer experience, team member accessibility, and data access needs equally when adding new tools and services to your systems. I regularly see sites and systems with way more then they need causing problems in all three categories above.