#10 - 19 MISTAKES COMPANIES MAKE WHEN TRYING TO PROTECT THEIR BOTTOM-LINE
NO CLAIMS MANAGEMENT PROGRAM
Big or small, your company should have a plan for handling incidents – those covered by insurance and those under your deductibles. Claims management includes follow-up with the adjuster. Stay in touch with your employees injured in workers’ compensation claims too. Keep the phone numbers of your insurance agent and insurance company handy. Let your employees know that in case of an auto accident with injuries, they should call the insurance company from the scene if possible. Make sure your insurer’s claim reporting phone number is on the Insurance ID Card or in the glove compartment. Know what claims to report and to whom you report them. Know your workers’ compensation insurer’s procedure for claims reporting – online, fax, phone, or email. Managing your claims means that you are on top of the claims process. Your diligence also will be noticed by over-burdened claims adjusters who will be more diligent with your case files.
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