The #1 Marketing Skill?-?Empathy!
Rajeev Mudumba
Entrepreneurial Growth Strategist | HealthTech Executive | Startup Advisor | Podcast Host
Empathy is the world’s most important marketing skill.?
It makes you more persuasive, better at selling and will make you a better listener.?
Empathy is also the foundation of connection and trust. If someone feels that you really understand them and their needs, then they are more likely to buy from you or support your cause.
Empathy isn’t just for touchy-feely people; it’s for everyone!?
So if you want to become a great marketer (and who doesn’t?), then read on:
Empathy is the ability to understand and share the feelings of?another.
Empathy is a skill that can be learned, strengthened over time, and makes you more open to new experiences and ideas.?
It’s also an important part of being a good marketer because it will help you understand your customers better.
Empathy makes you more effective at your job as well.?
According to research by Harvard Business School professor Tanya Menon, “empathetic leaders tend to be better performers than their non-empathetic counterparts in terms of bringing out innovative products, creating healthy organizational cultures, fostering employee engagement and retention, reducing turnover rate among employees who are unhappy with their jobs or dissatisfied with management practices.”
Empathy is a skill you can learn and a muscle you can strengthen over?time.
If you’re not intuitive enough to be born with it, you can learn empathy. And if you practice the skill, you can strengthen it over time.
Empathy is a skill that can be learned and strengthened by anyone. Empathy is like a muscle: it gets stronger with use (and inactivity makes it weaker).
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Empathy makes you more open to new experiences and?ideas.
Empathy, the ability to understand what another person is feeling or experiencing, is a skill that can help you open your mind and your heart to new experiences and ideas.?
When you’re able to put yourself in someone else’s shoes, you’ll be more likely to identify needs and wants of different types of people.?
You’ll learn things about what makes someone happy or sad, which will help you make better business decisions that keep customers satisfied.?
Your empathy also helps you understand why people do what they do — and this knowledge could lead to great customer service opportunities down the road.
Try to listen more than?speak.
You might think that your job is to speak, but really it’s to listen. Listening helps you understand what the other person is saying, which is key because if you don’t understand them, how can you sell them something? It also helps you ask better questions and avoid misunderstandings.
Listening means more than just hearing their words; it also means understanding their feelings and emotions. People will be much more open to buying if they feel like they’re being listened to by an understanding human being rather than just another internet salesperson trying to push a product down their throats.
Learn to empathize with customers, clients, constituents, fans, followers and family members and you will be better at marketing, selling and communicating.
Empathy is just another way to say “put yourself in someone else’s shoes.” The more you can do that, the better you’ll be at marketing. The next time someone asks you how they should feel about something, try asking them back how they would respond in your place. If possible, try it out with a real person instead of just imagining it!
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Entrepreneurial Growth Strategist | HealthTech Executive | Startup Advisor | Podcast Host
2 年#salesexecutives #sales #salestraining #salestrainer #salestransformation #marketingadvice #marketingtips #marketingtips101 #marketingadvice #marketingeffectiveness #marketingcoach #marketingconsulting #marketingcommunications #salesmanagement #salesintelligence #empathyatwork #empathyinaction