The #1 Customer Service Story of 2021
Shaun Belding
Author of "The Journey to WOW," helping companies around the world create outstanding customer experiences and leaders create outstanding teams.
(Reprinted with permission from The Outstanding Customer Service Blog)
Working a drive-thru is hard work. Particularly when it is at a busy restaurant like McDonalds. Even moreso when you’re the tender age of 15. But none of that kept Minnesota’s Sydney Raley from winning this year’s top spot for customer service.
Sydney was on shift in an Eden Prairie McDonalds when she noticed a customer in distress – and the face of the customer’s terrified daughter. She realized instantly that the customer was choking, and, without hesitating, literally jumped through the drive-thru window to help – at the same time instructing the daughter to call 911.
Sydney, with the help of a nearby bystander she recruited, did more that create a satisfied customer — she saved a life.
The essence of outstanding customer service is about always looking for ways to make a positive difference in the lives of others. I can’t think of a more powerful example than this one.
Providing safe, reliable, courteous transportation / Bus Operator / City of Ottawa / OC Transpo
2 年Carrying the "Journey To WOW" service to my new role! Thank you Shaun!
Chief Experience Officer at billquiseng.com. Award-winning Customer CARE Expert, Keynote Speaker, and Blogger
2 年Way to go, Sydney! A terrifying momentary customer experience becomes a memorably emotionally positive one, not only for the customer and daughter but for all of us who read about it. Thank you for sharing, Shaun. Bravo!